MyDrive Connect cannot connect to server

Discussion in 'Technical Support' started by fluelmo81, Jul 22, 2019.

  1. fluelmo81

    fluelmo81

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    Hi,

    I have a TOMTOM START 25 which I am trying to update. I have a Windows 10 PC. I downloaded MyDrive Connect and installed it, but I cannot get passed the screen which says "Our servers are very busy. Click retry a few times until you connect, or try restarting MyDrive Connect".

    I have tried this at all times of day, restarting many times. It never goes past this screen. My internrt works for everything else, and my TOMTOM detects the computer when I plug in the USB.

    I suspect it might have to do with the fact that when I downloaded MyDrive it only gave me the option of dowloading for windows XP or Vista, not Windows 10. Does this make a difference, shouldn't 10 be able to run programmes that ran on XP? If this is the case, why can't I find a MyDrive Connect for Windows 10?

    Any help is appreciated.
    Fabio
     
    fluelmo81, Jul 22, 2019
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  2. fluelmo81

    dhn Moderator

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    MyDriveConnect certainly does work with Windows 10. That is my setup here. I'd try again for the file at tomtom.com/getstarted.
     
    dhn, Jul 22, 2019
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  3. fluelmo81

    molerat

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    Loads of reports on the official forums of "server busy" and not being able to get in. I can't get into Home or MyDrive Connect. No replies from the official sources on the problem.
     
    molerat, Jul 22, 2019
    #3
  4. fluelmo81

    Arno Moderator

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    Hello Fabio, welcome to TomTomForums.

    Unfortunately, you picked the wrong MyDrive Connect.
    Yes, it does make a difference.

    Try https://www.tomtom.com/en_gb/mydrive-connect/ and click on "Download for Windows".

    At this time there seem to be problems with the server., as molerat mentioned.

    [The 'XP and Vista' vbersion was made after users with those machines could not connect and TomTom was informed by another Moderator in this list.]
     
    Arno, Jul 22, 2019
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  5. fluelmo81

    Arno Moderator

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    Working now.
     
    Arno, Jul 22, 2019
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    molerat likes this.
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