MyDrive Connect cannot connect to server


Joined
Jul 22, 2019
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<img src="/styles/default/custom/flags/nl.png" alt="Netherlands" /> Netherlands
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TOMTOM START 25
Hi,

I have a TOMTOM START 25 which I am trying to update. I have a Windows 10 PC. I downloaded MyDrive Connect and installed it, but I cannot get passed the screen which says "Our servers are very busy. Click retry a few times until you connect, or try restarting MyDrive Connect".

I have tried this at all times of day, restarting many times. It never goes past this screen. My internrt works for everything else, and my TOMTOM detects the computer when I plug in the USB.

I suspect it might have to do with the fact that when I downloaded MyDrive it only gave me the option of dowloading for windows XP or Vista, not Windows 10. Does this make a difference, shouldn't 10 be able to run programmes that ran on XP? If this is the case, why can't I find a MyDrive Connect for Windows 10?

Any help is appreciated.
Fabio
 
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dhn

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1535 LIVE; Via 1605; Go 50; Go 520
MyDriveConnect certainly does work with Windows 10. That is my setup here. I'd try again for the file at tomtom.com/getstarted.
 
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<img src="/styles/default/custom/flags/gb.png" alt="United Kingdom" /> United Kingdom
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One V3 4N01.000 Y4
Loads of reports on the official forums of "server busy" and not being able to get in. I can't get into Home or MyDrive Connect. No replies from the official sources on the problem.
 

Arno

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930; GO 620; Start 63
Hello Fabio, welcome to TomTomForums.

Unfortunately, you picked the wrong MyDrive Connect.
Yes, it does make a difference.

Try https://www.tomtom.com/en_gb/mydrive-connect/ and click on "Download for Windows".

At this time there seem to be problems with the server., as molerat mentioned.

[The 'XP and Vista' vbersion was made after users with those machines could not connect and TomTom was informed by another Moderator in this list.]
 
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