Mydrive Connect does not connect on the web

Discussion in 'Technical Support' started by SotuMan, Jun 29, 2020.

  1. SotuMan

    SotuMan

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    I have the followed problem for a month now, I can not connect the app to the web on my pc thus I can not update my device and I am stuck with navigation lag.

    Any idea how to fix it? Screenshot_1.jpg
     
    SotuMan, Jun 29, 2020
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  2. SotuMan

    SotuMan

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    And yes I have the latest version of mydrive connect installed on my PC
     
    SotuMan, Jun 29, 2020
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  3. SotuMan

    Arno Moderator

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    Arno, Jun 29, 2020
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  4. SotuMan

    SotuMan

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    nope, all I got was this upload_2020-6-29_4-46-1.png
     
    SotuMan, Jun 29, 2020
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  5. SotuMan

    canderson Moderator

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    Your browser is saying one thing, and your xml is saying another.

    I would first recommend deleting any existing browser-stored password and login information for mydrive.tomtom.com, then go to the site and see if it brings up a login screen.
    It appears that the site either does not like your credentials, or a page was cached in the past when that was the case.

    The second suggestion is to do a selective delete of any cached data related to the site mydrive.tomtom.com. I'm wondering if you have a cached page there. The alternate is to clear the cache completely.
     
    canderson, Jun 29, 2020
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  6. SotuMan

    SotuMan

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    upload_2020-6-29_15-20-55.png

    Nope, still no luck
     
    SotuMan, Jun 29, 2020
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  7. SotuMan

    canderson Moderator

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    So strange. The rest of us are able to access that site.
    https://mydrive.tomtom.com/en_us/ works just fine here.
    Will be out of the house most of the day today, but will give this some additional thought.
     
    canderson, Jun 29, 2020
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  8. SotuMan

    Arno Moderator

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    I am using W10 and FireFox.
     
    Arno, Jun 29, 2020
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  9. SotuMan

    canderson Moderator

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    So am I.
    Also just tried it on W10 with a fresh copy of MS Edge, and it worked there, too.
    Would almost swear there's something cached on the OP's machine that is causing this.
     
    canderson, Jun 30, 2020 at 1:43 AM
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  10. SotuMan

    Arno Moderator

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    Precisely the same thoughts.
     
    Arno, Jun 30, 2020 at 2:57 AM
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