I got caught in a bad storm and my brand new rider filled with water on its first trip, so much in fact that it ran out of the sd card flap and stained the label on the card. Returned the unit to the supplier 2 days later and was still able to shake water out of it to show the salesman and the first question this moron asks "Did you submerge it sir?
"Well actually no **** as I purchased
a Zumo for my underwater motorbike and it doesn't leak "
After I blew a fuse at him he agreed that the unit was faulty and was going to exchange it for me but he would have to check with TomTom first and they said send it back for them to look at it.
After 4 weeks they inform me that there is no fault with the unit and sent it back and expected me to just take it. They have since been informed that they can stick it where the sun don't shine and that I will not accept anything less than a new unit. Rang to get the repair number from the supplier and was told that tomtom agree that the unit would be exchanged
and i asked if it was a new one and was told that it was a reconditioned one whatever that means, probably someone elses faulty unit.
Made a couple of calls to the Dept of Fair Trading and as far as they can see I have every right to demand a full refund as I purchased it in good faith expecting it to be IPX7 as claimed and it did not deliver which is a breach of the Act. The supplier is now getting back to tomtom now they have been informed of this little bit of information to see what they want to do.
This was a very simple problem that could have been solved quickly by a little PR work and replacing the unit and I would have been telling everyone how good tomtom service is instead of how it is non existent and they try every trick to avoid their responsibility.
I am an electrical contractor and have 5 vans running around Sydney and they will become mobile billboards bagging TomTom and the supplier if this is not resolved early in the new year. I have made a temporary sign on my biggest van and have attracted a bit of attention from 4 people in 1 week so watch this space.
Sorry about the rave but I AM PI**ED OFF
"Well actually no **** as I purchased
a Zumo for my underwater motorbike and it doesn't leak "
After I blew a fuse at him he agreed that the unit was faulty and was going to exchange it for me but he would have to check with TomTom first and they said send it back for them to look at it.
After 4 weeks they inform me that there is no fault with the unit and sent it back and expected me to just take it. They have since been informed that they can stick it where the sun don't shine and that I will not accept anything less than a new unit. Rang to get the repair number from the supplier and was told that tomtom agree that the unit would be exchanged
and i asked if it was a new one and was told that it was a reconditioned one whatever that means, probably someone elses faulty unit.
Made a couple of calls to the Dept of Fair Trading and as far as they can see I have every right to demand a full refund as I purchased it in good faith expecting it to be IPX7 as claimed and it did not deliver which is a breach of the Act. The supplier is now getting back to tomtom now they have been informed of this little bit of information to see what they want to do.
This was a very simple problem that could have been solved quickly by a little PR work and replacing the unit and I would have been telling everyone how good tomtom service is instead of how it is non existent and they try every trick to avoid their responsibility.
I am an electrical contractor and have 5 vans running around Sydney and they will become mobile billboards bagging TomTom and the supplier if this is not resolved early in the new year. I have made a temporary sign on my biggest van and have attracted a bit of attention from 4 people in 1 week so watch this space.
Sorry about the rave but I AM PI**ED OFF
Last edited by a moderator:
