Rider 500. Phone calls and voice commands problem


Joined
Aug 2, 2020
Messages
2
Country
<img src="/styles/default/custom/flags/it.png" alt="Italy" /> Italy
TomTom Model(s)
Rider 500
I have a new Rider 500 purchased 1 week ago. With both Samsung S10 + and Note 8+ the management of phone calls and voice commands does not work. When a call is received, the answer and reject buttons appear on the navigator, pressing them nothing happens, the two buttons disappear and the phone continues to ring. The voice command button on the navigator opens the phone's voice assistant only if the Mydrive application is open and with the phone display on, in all other conditions, pressing this button has no effect. I made many attempts but it never worked; seems to be a common problem. Do you have information on how to solve the problem?
Thank you
 
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Arno

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Jun 3, 2008
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3,775
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Toronto - Pickering, ON
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<img src="/styles/default/custom/flags/ca.png" alt="Canada" /> Canada
TomTom Model(s)
930; GO 620; Start 63
Welcome to TomTomForums.

I do not know your Rider 500 but, did you Bluetooth pair them properly, per instructions?
 
Joined
Aug 2, 2020
Messages
2
Country
<img src="/styles/default/custom/flags/it.png" alt="Italy" /> Italy
TomTom Model(s)
Rider 500
Welcome to TomTomForums.

I do not know your Rider 500 but, did you Bluetooth pair them properly, per instructions?
Yes, everything works (text messages, notifications, music, etc..) except calls and voice commands.
 
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Joined
Aug 15, 2021
Messages
2
Country
<img src="/styles/default/custom/flags/gb.png" alt="United Kingdom" /> United Kingdom
TomTom Model(s)
Rider 500
Reading through the manual, it seems you have to answer/reject calls via your headset. It says caller can be identified on the 500 screen, but I had hoped the safer option of tapping the answer/reject button on the screen would be an option. I gotta say it's disappointing. Why are the red/green buttons there?
 

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