Mapshare updates causing TomTom iOS app to crash

Discussion in 'Mobile Navigation' started by relayer35, Apr 4, 2011.

  1. relayer35

    relayer35

    Joined:
    Dec 13, 2007
    Messages:
    5
    Likes Received:
    0
    Subject says it all.

    When I try to download the latest Mapshare updates, the TomTom app crashes. Anyone else experience this? This is happening on both my iPhone 4 and my iPad 2, both running iOS 4.3.1.
     
    relayer35, Apr 4, 2011
    #1
    1. Advertisements

  2. relayer35

    dallen

    Joined:
    Apr 5, 2011
    Messages:
    5
    Likes Received:
    0
    I am also experiencing this problem. I've tried disabling auto update and resetting map corrections as mentioned elsewhere to no avail. I hope TomTom can provide a resolution to this issue soon.
     
    dallen, Apr 5, 2011
    #2
    1. Advertisements

  3. relayer35

    davidalan99

    Joined:
    Jan 26, 2007
    Messages:
    193
    Likes Received:
    10
    Location:
    Baltimore MD
    TomTom Model(s):
    740 Live (not Used), Iphone 4 with TomTom & Navigon and TomTom Car Kit (not used)
    Same here, starts then stops no download. Tried over 3G and over WIFI, same results. It was working on IOS 4.3, upgraded to 4.3.1 and it is no longer working.
     
    davidalan99, Apr 5, 2011
    #3
  4. relayer35

    dallen

    Joined:
    Apr 5, 2011
    Messages:
    5
    Likes Received:
    0
    Does TomTom provide any support in these forums?
     
    dallen, Apr 5, 2011
    #4
  5. relayer35

    dhn Moderator

    Joined:
    Oct 1, 2007
    Messages:
    23,072
    Likes Received:
    446
    Location:
    Toronto Canada
    TomTom Model(s):
    1535 LIVE; Via 1605; Go 50; Go 520
    This forum is not affiliated with tomtom, inc at all. We are completely independent.

    That said, there are many helpful members here eager to assist others who may be having issues.
     
    dhn, Apr 5, 2011
    #5
  6. relayer35

    dallen

    Joined:
    Apr 5, 2011
    Messages:
    5
    Likes Received:
    0
    I have submitted a request for technical support directly to Tom Tom regarding this issue and will post back with their response so that this community can benefit.
     
    dallen, Apr 6, 2011
    #6
  7. relayer35

    davidalan99

    Joined:
    Jan 26, 2007
    Messages:
    193
    Likes Received:
    10
    Location:
    Baltimore MD
    TomTom Model(s):
    740 Live (not Used), Iphone 4 with TomTom & Navigon and TomTom Car Kit (not used)
    From the discussions forum:

    *
    there is on mapshare file that you donwloaded corrupt
    *
    Delete all mapshare corrections and then download them again and it should work
    *
    Change settings -> Reset -> Map Corrections.
    *I tried this and got the progress bar to go to almost the end, then it quit no update
    Tried it again and also added to remove my map corrections as well. Then quit TT and made shure it was not running inthe background as well. Last step I tried was a soft reset (power and home button) still got to the end and quit.
     
    davidalan99, Apr 6, 2011
    #7
  8. relayer35

    spunky

    Joined:
    Apr 7, 2011
    Messages:
    3
    Likes Received:
    0
    i have done all the same as this last post, so any info would be great on how to fix it. thanks
     
    spunky, Apr 7, 2011
    #8
  9. relayer35

    beasto

    Joined:
    Apr 7, 2011
    Messages:
    4
    Likes Received:
    0
    I too have this exact problem. I assume a fix should be on the way soon.
     
    beasto, Apr 7, 2011
    #9
  10. relayer35

    dallen

    Joined:
    Apr 5, 2011
    Messages:
    5
    Likes Received:
    0
    TomTom's only suggested remedies are to delete downloaded Map Share updates and re-downloading and if that is unsuccessful, then try uninstalling the TomTom app resetting the iPhone and re-installing the TomTom app.

    Neither of these resolved the issue for me. So I placed a phone call to TomTom technical support. They advised that I contact Apple. Apple wanted to charge me either $69.99 for Apple Care or $29.99 for one-time support incident.

    Why should I have to pay to attempt to troubleshoot a conflict that exists between the iPhone OS and the TomTom app. Shouldn't TomTom get on the phone with Apple and resolve this issue?

    I was told by tech support that they were going to give their best effort to resolve my issue and that my satisfaction with TomTom's product is your prime concern. I'm not very satisfied with this proposed solution and I certainly don't feel like TomTom telling me to contact Apple to troubleshoot this conflict is a "best effort."
     
    dallen, Apr 7, 2011
    #10
  11. relayer35

    beasto

    Joined:
    Apr 7, 2011
    Messages:
    4
    Likes Received:
    0
    I also just sent an email to Tomtom to report the problem :violin: Everyone should probably do the same. The more complaints the sooner the fix.
     
    beasto, Apr 7, 2011
    #11
  12. relayer35

    spunky

    Joined:
    Apr 7, 2011
    Messages:
    3
    Likes Received:
    0
    e-mail sent, but i agree what does apple have to do with the problem. tomtom are the ones who mad the app.
     
    spunky, Apr 7, 2011
    #12
  13. relayer35

    beasto

    Joined:
    Apr 7, 2011
    Messages:
    4
    Likes Received:
    0
    Mapshare crashing complaints are now starting to spring up in App Store reviews. This looks like a widespread issue. I'm sure Tomtom will produce a fix, hopefully very soon.
     
    beasto, Apr 7, 2011
    #13
  14. relayer35

    dallen

    Joined:
    Apr 5, 2011
    Messages:
    5
    Likes Received:
    0
    It appears as though the problem has been fixed. Delete downloaded updates and reset the iPhone by holding front button and top button until Apple logo appears. When iPhone reboots initialize TomTom app and re-download Map Share updates. The issue should go away.
     
    dallen, Apr 7, 2011
    #14
  15. relayer35

    beasto

    Joined:
    Apr 7, 2011
    Messages:
    4
    Likes Received:
    0
    Thanks for reporting in Dallen. The fix worked for me!!!!! (as I'm sure it will for everyone).
     
    beasto, Apr 7, 2011
    #15
  16. relayer35

    davidalan99

    Joined:
    Jan 26, 2007
    Messages:
    193
    Likes Received:
    10
    Location:
    Baltimore MD
    TomTom Model(s):
    740 Live (not Used), Iphone 4 with TomTom & Navigon and TomTom Car Kit (not used)
    Tried it and it does not seem to work. It looks like it is working, but if you go in and check for map updated again you sill see the same size file and updates is there. Hit update now and watch the slide, it goes to about the end then TomTom closes down. It looks like it is done, but if you then try and check for updates again, there is a update file to be done.
     
    davidalan99, Apr 7, 2011
    #16
  17. relayer35

    KS8

    Joined:
    Apr 7, 2011
    Messages:
    7
    Likes Received:
    1
    TomTom Model(s):
    iPhone app
    This worked for me. I now see "Your map is up to date"!!! Thanks for sharing
     
    KS8, Apr 7, 2011
    #17
  18. relayer35

    Mikegs

    Joined:
    Apr 7, 2011
    Messages:
    2
    Likes Received:
    0
    I can't even enter the app after upgrading to 4.3.1

    I push the app icon and the screen displays the TomTom logo but after 2 secs it returns to homescreen!

    Please, any help ...??!
     
    Mikegs, Apr 7, 2011
    #18
  19. relayer35

    spunky

    Joined:
    Apr 7, 2011
    Messages:
    3
    Likes Received:
    0
    hey just did a update, that trick worked for me thanks.
     
    spunky, Apr 8, 2011
    #19
  20. relayer35

    Mikegs

    Joined:
    Apr 7, 2011
    Messages:
    2
    Likes Received:
    0
    Good for you! Unfortunately no available update for me (Denmark)
     
    Mikegs, Apr 8, 2011
    #20
    1. Advertisements

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.