Keyboard problem after v985 map update.

Discussion in 'Technical Support' started by Enfrance, Feb 21, 2017.

  1. Enfrance

    Enfrance

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    Location:
    SW France
    TomTom Model(s):
    Start 25 Europe
    Yesterday I updated my 5 year old Europe Start 25 with the v985.8152 map of Western Europe. When I came to use the keyboard it behaved in an extraordinary way. When I tap a letter it brings up the letter next to it or even a random letter or even two letters. For instance, tapping Q will bring up either a W or even RE. Elsewhere on the keyboard similar things happen.

    I used the keyboard a few days ago before I updated the map and it worked properly. Any helpful comments would be welcome.
     
    Enfrance, Feb 21, 2017
    #1
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  2. Enfrance

    dhn Moderator

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    1535 LIVE; Via 1605; Go 50; Go 520
    Try a drum reset on the unit by holding the power button about 20 seconds till you hear the drum sounds.
     
    dhn, Feb 21, 2017
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  3. Enfrance

    Enfrance

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    DHN, that worked at first. Then after an hour or so I tried again but the keyboard was giving random letter or even two letters results again. I've tried the drum thingy a couple of times.

    As it was working fine prior to the new map installation, should I attempt to reload the map, if so how would I do that?

    Thanks, Mike.
     
    Enfrance, Feb 22, 2017
    #3
  4. Enfrance

    dhn Moderator

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    You might try a complete factory reset. Don't know if it will help, though. You can try support:

    France
    01 70 36 35 82
    du lundi au vendredi de 09h00 à 17h30
     
    dhn, Feb 22, 2017
    #4
  5. Enfrance

    Enfrance

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    Location:
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    TomTom Model(s):
    Start 25 Europe
    I'm not generally impatient but this problem really got to me. Anything I did was unsuccessful so I have ditched the Start 25.
    Now I'm setting up my shiny new Start 62.
    Thanks for you advice anyway.
     
    Enfrance, Feb 28, 2017
    #5
    Poul Ladehoff likes this.
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