Carminat Renault Keyboard Entry language

Discussion in 'General TomTom Discussion' started by Dickyticker, Feb 18, 2016.

  1. Dickyticker

    Dickyticker

    Joined:
    Feb 18, 2016
    Messages:
    3
    Likes Received:
    0
    TomTom Model(s):
    Carminat Renault
    Carminat Renault recently updated with Europe maps. Maps working OK but somehow I must have inadvertently switched language on the keyboard to Greek or somesuch. Checked and reset language settings to UK, reset to factory settings all to no avail. Can anyone advise.
    Logged a contact to Tom Tom support but 48 hours no response.
     
    Dickyticker, Feb 18, 2016
    #1
    1. Advertisements

  2. Dickyticker

    dhn Moderator

    Joined:
    Oct 1, 2007
    Messages:
    22,975
    Likes Received:
    441
    Location:
    Toronto Canada
    TomTom Model(s):
    1535 LIVE; Via 1605; Go 50; Go 520
    You can call:

    United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.
     
    dhn, Feb 18, 2016
    #2
    1. Advertisements

  3. Dickyticker

    Dickyticker

    Joined:
    Feb 18, 2016
    Messages:
    3
    Likes Received:
    0
    TomTom Model(s):
    Carminat Renault
    As I am in Spain at the moment a telephone is not appropriate.
     
    Dickyticker, Feb 18, 2016
    #3
  4. Dickyticker

    dhn Moderator

    Joined:
    Oct 1, 2007
    Messages:
    22,975
    Likes Received:
    441
    Location:
    Toronto Canada
    TomTom Model(s):
    1535 LIVE; Via 1605; Go 50; Go 520
    Support:

    EspaƱa
    913496508
    Lunes-Viernes: 09:00-17:30

    Supposed to be able to speak English, if that's an issue.
     
    dhn, Feb 18, 2016
    #4
  5. Dickyticker

    Dickyticker

    Joined:
    Feb 18, 2016
    Messages:
    3
    Likes Received:
    0
    TomTom Model(s):
    Carminat Renault
    That's not the issue. I just want some advice by email or forum. I have an alternative device. A Garmin which is a great tool much superior to Tom Tom trash. Tom Tom comes fitted to the Renault. Next car purchase will definitely not have Tom Tom.
    I am still waiting a response from Tom Tom Tech support over 80 hours and absolutely nothing. Customer service Shite!
     
    Dickyticker, Feb 19, 2016
    #5
  6. Dickyticker

    dhn Moderator

    Joined:
    Oct 1, 2007
    Messages:
    22,975
    Likes Received:
    441
    Location:
    Toronto Canada
    TomTom Model(s):
    1535 LIVE; Via 1605; Go 50; Go 520
    First, this is not an official TomTom support forum. Second, being North American based (though we do have many European members), the Carminat Renault is not a device most of us are familiar with or able to give advice for.

    If you don't want to go to 'the horses mouth' so to speak by calling Support, then it's hardly appropriate to be negative about the customer service level.
     
    dhn, Feb 19, 2016
    #6
  7. Dickyticker

    Arno Moderator

    Joined:
    Jun 3, 2008
    Messages:
    3,375
    Likes Received:
    78
    Location:
    Toronto - Pickering, ON
    TomTom Model(s):
    930; GO 620; Start 63
    Lucky you that you have places where you can ask questions.

    Lucky you. My wife's Nissan (run by the same guy as Renault) come with a HERE built in GPS. HERE owns Garmin however, no one but Nissan can be contacted for anything about the unit.

    I happened to drive in a Limo the other day and the driver had a Garmin on his windshield.
    What a great unit but, must I now condemn Garmin because Nissan is too cheap to put a full fledged Gamin under the hood?

    Good luck, or have you not noticed that car manufacturers stopped pushing the GPS makers behind the system and your only clue comes from the copyright of the map.

    Did you get an automatic reply with a ticket number?
    If yes, call the number dhn gave you, not before Monday of course, give them your ticket number and ask them to follow up.
    If no, your contacting them by eMail does not seem to have complied with their requested ways and you will have to raise a ticket anew.
     
    Arno, Feb 19, 2016
    #7
  8. Dickyticker

    canderson Moderator

    Joined:
    Dec 28, 2007
    Messages:
    10,814
    Likes Received:
    177
    Location:
    Colorado, USA
    TomTom Model(s):
    GO720 GO 740 GO1535 GO1605 VIA1535 GO 600
    FWIW:

    Actually, until recently (December), Nokia owned HERE, which was the rebranded Navteq. It's not a device, it was Nokia's mapping service. (Heaven knows whose engine is underneath doing the routing on your Wife's Nissan).

    Garmin uses Navteq (now HERE) maps, but doesn't own it, and neither does Nokia/HERE own Garmin. Garmin is still a publicly traded US company operating out of Wichita.

    Uber offered US$3M for HERE last year, but Nokia didn't bite. They wound up selling HERE to an Audi, BMW and Daimler consortium.
     
    canderson, Feb 20, 2016
    #8
    1. Advertisements

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.