Carminat Renault Keyboard Entry language

[Dickyticker]

Carminat Renault recently updated with Europe maps. Maps working OK but somehow I must have inadvertently switched language on the keyboard to Greek or somesuch. Checked and reset language settings to UK, reset to factory settings all to no avail. Can anyone advise.
Logged a contact to Tom Tom support but 48 hours no response.

 

[dhn]

You can call:

United Kingdom
02079 490 134
Monday - Friday: 9:00 a.m. to 5:30 p.m.

 

[Dickyticker]

As I am in Spain at the moment a telephone is not appropriate.

 

[dhn]

Support:

España
913496508
Lunes-Viernes: 09:00-17:30

Supposed to be able to speak English, if that's an issue.

 

[Dickyticker]

That's not the issue. I just want some advice by email or forum. I have an alternative device. A Garmin which is a great tool much superior to Tom Tom trash. Tom Tom comes fitted to the Renault. Next car purchase will definitely not have Tom Tom.
I am still waiting a response from Tom Tom Tech support over 80 hours and absolutely nothing. Customer service Shite!

 

[dhn]

First, this is not an official TomTom support forum. Second, being North American based (though we do have many European members), the Carminat Renault is not a device most of us are familiar with or able to give advice for.

If you don't want to go to 'the horses mouth' so to speak by calling Support, then it's hardly appropriate to be negative about the customer service level.

 

[Arno]

That's not the issue. I just want some advice by email or forum.

Lucky you that you have places where you can ask questions.

I have an alternative device. A Garmin which is a great tool much superior to Tom Tom trash. Tom Tom comes fitted to the Renault.

Lucky you. My wife's Nissan (run by the same guy as Renault) come with a HERE built in GPS. HERE owns Garmin however, no one but Nissan can be contacted for anything about the unit.

I happened to drive in a Limo the other day and the driver had a Garmin on his windshield.
What a great unit but, must I now condemn Garmin because Nissan is too cheap to put a full fledged Gamin under the hood?

Next car purchase will definitely not have Tom Tom.

Good luck, or have you not noticed that car manufacturers stopped pushing the GPS makers behind the system and your only clue comes from the copyright of the map.

I am still waiting a response from Tom Tom Tech support over 80 hours and absolutely nothing. Customer service Shite!

Did you get an automatic reply with a ticket number?
If yes, call the number dhn gave you, not before Monday of course, give them your ticket number and ask them to follow up.
If no, your contacting them by eMail does not seem to have complied with their requested ways and you will have to raise a ticket anew.

 

[canderson]

FWIW:

Actually, until recently (December), Nokia owned HERE, which was the rebranded Navteq. It's not a device, it was Nokia's mapping service. (Heaven knows whose engine is underneath doing the routing on your Wife's Nissan).

Garmin uses Navteq (now HERE) maps, but doesn't own it, and neither does Nokia/HERE own Garmin. Garmin is still a publicly traded US company operating out of Wichita.

Uber offered US$3M for HERE last year, but Nokia didn't bite. They wound up selling HERE to an Audi, BMW and Daimler consortium.