Help TomTom XL Stuck on Logo at StartUp

Discussion in 'Technical Support' started by xepicelliex, Mar 5, 2015.

  1. xepicelliex

    xepicelliex

    Joined:
    Mar 5, 2015
    Messages:
    1
    Likes Received:
    0
    TomTom Model(s):
    TomTom XL
    I have just purchased a TomTom XL Serial Number begins with GJ.
    Everytime I turn it on it will get stuck on the TT logo.
    I connect it to home and I can delete files etc (which I have done for the app and reinstalled but nothing)

    Things I have tried:

    Pushed reset button
    Held power button until drums are heard
    Deleted application from device and reinstalled using home

    note that the "operate my device" function does NOT work for me.

    I have updated all files that home suggests

    PLEASE HELP ME!!!!!
     
    xepicelliex, Mar 5, 2015
    #1
    1. Advertisements

  2. xepicelliex

    canderson Moderator

    Joined:
    Dec 28, 2007
    Messages:
    10,958
    Likes Received:
    193
    Location:
    Colorado, USA
    TomTom Model(s):
    GO720 GO 740 GO1535 GO1605 VIA1535 GO 600
    Hook your unit up again. Minimize Home when it comes up just to get it out of your way for now.

    Manually look in your map folder with your PC for the file mapsettings.cfg. MAKE A COPY of that file to your PC ... just in case.

    Now, delete the mapsettings.cfg file from your unit.

    Bring Home back on the screen and use Home to properly disconnect your unit.

    Unplug your unit and allow it to reboot.

    Does it work now?
     
    canderson, Mar 5, 2015
    #2
    1. Advertisements

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.