Help TomTom XL Stuck on Logo at StartUp


Joined
Mar 5, 2015
Messages
1
Country
<img src="/styles/default/custom/flags/gb.png" alt="United Kingdom" /> United Kingdom
TomTom Model(s)
TomTom XL
I have just purchased a TomTom XL Serial Number begins with GJ.
Everytime I turn it on it will get stuck on the TT logo.
I connect it to home and I can delete files etc (which I have done for the app and reinstalled but nothing)

Things I have tried:

Pushed reset button
Held power button until drums are heard
Deleted application from device and reinstalled using home

note that the "operate my device" function does NOT work for me.

I have updated all files that home suggests

PLEASE HELP ME!!!!!
 
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canderson

Moderator
Joined
Dec 28, 2007
Messages
11,466
Location
Colorado, USA
TomTom Model(s)
GO720, GO740TM Live, GO 1535 Live, Via 1535, Via 1605, GO 52, GO 600, GO 620, GO 630, TomTom Bridge
Hook your unit up again. Minimize Home when it comes up just to get it out of your way for now.

Manually look in your map folder with your PC for the file mapsettings.cfg. MAKE A COPY of that file to your PC ... just in case.

Now, delete the mapsettings.cfg file from your unit.

Bring Home back on the screen and use Home to properly disconnect your unit.

Unplug your unit and allow it to reboot.

Does it work now?
 

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