Hi all new hear,
I gave up with tomtom support after getting NON whatsoever.I contacted them regarding an issue with my ONE XL,when I first connected to my computer (sometime ago now) it asks you to backup which i did as per instructions.I got on and used the XL for work for about 6 months,in this time it used to crash 2 or 3 times a week,I did'nt take much notice as i had been told by another tomtom user that his would do the same.
Anyhow one evening I connected the XL to the computer at which time windows vista says there is a problem with your hardware would you like to scan and fix the error or continue without scanning i picked the later as I always do with windows GOOD IDEAS.
Got into tomtom home and after a couple of updates later managed to get into the menu,BACKUP or RESTORE your tomtom,well I thought it might be a good idea to restore as it may help with the crashing problem,after whirring away for awhile it says there is an error in the backup file,how can there be an error I had only backed up once when I first connected to the computer.I even asked tomtom support if i could send the sd card back to them to replace or repair you can guess the response I got to that.
Anyway sorry for the long first post but any advice on getting the tomtom running without so many crashes,OH and a toothpick reset does'nt help,
I gave up with tomtom support after getting NON whatsoever.I contacted them regarding an issue with my ONE XL,when I first connected to my computer (sometime ago now) it asks you to backup which i did as per instructions.I got on and used the XL for work for about 6 months,in this time it used to crash 2 or 3 times a week,I did'nt take much notice as i had been told by another tomtom user that his would do the same.
Anyhow one evening I connected the XL to the computer at which time windows vista says there is a problem with your hardware would you like to scan and fix the error or continue without scanning i picked the later as I always do with windows GOOD IDEAS.
Got into tomtom home and after a couple of updates later managed to get into the menu,BACKUP or RESTORE your tomtom,well I thought it might be a good idea to restore as it may help with the crashing problem,after whirring away for awhile it says there is an error in the backup file,how can there be an error I had only backed up once when I first connected to the computer.I even asked tomtom support if i could send the sd card back to them to replace or repair you can guess the response I got to that.
Anyway sorry for the long first post but any advice on getting the tomtom running without so many crashes,OH and a toothpick reset does'nt help,
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