SAT NAV HAS LOST POSITION - MAZDA 6

[gooner123]

Recently my Mazda 6 Tom Tom thinks I am somewhere I am not, it seems completely lost. I have updated maps but didn't make any difference. The GPS signal appears to be ok, tracking 7 satellites. What could be the problem?

 

[Arno]

Did you have a software update around April last year because of the Week Number Rollover bug?

Similar to this:
https://www.tomtomforums.com/threads/big-thankyou-to-tomtom.32440/#post-192233

 

[gooner123]

Did you have a software update around April last year because of the Week Number Rollover bug?

Similar to this:
https://www.tomtomforums.com/threads/big-thankyou-to-tomtom.32440/#post-192233

Thankyou for the reply, I found out last night what was wrong, the main unit needed to resetting and the only way you can do this is by disconnecting from the battery. There is a way to do this without actually directly disconnecting the battery. If you switch the unit off and hold down the off button for a further 20 seconds, it completely disconnects, and when you switch back on it takes about 30 seconds and it found my location again. The only thing you need to do is put your presets back in the radio again.

 

[Arno]

Thank you for reporting your solution, it should help anyone else who runs into the same problem.