SAT NAV HAS LOST POSITION - MAZDA 6

Discussion in 'Technical Support' started by gooner123, Feb 19, 2020.

  1. gooner123

    gooner123

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    TomTom Model(s):
    TOM TOM MAZDA NAVIGATION (NVA-SD8110)(LIVE)
    Recently my Mazda 6 Tom Tom thinks I am somewhere I am not, it seems completely lost. I have updated maps but didn't make any difference. The GPS signal appears to be ok, tracking 7 satellites. What could be the problem?
     
    gooner123, Feb 19, 2020
    #1
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  2. gooner123

    Arno Moderator

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    TomTom Model(s):
    930; GO 620; Start 63
    Arno, Feb 20, 2020
    #2
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  3. gooner123

    gooner123

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    TomTom Model(s):
    TOM TOM MAZDA NAVIGATION (NVA-SD8110)(LIVE)
    Thankyou for the reply, I found out last night what was wrong, the main unit needed to resetting and the only way you can do this is by disconnecting from the battery. There is a way to do this without actually directly disconnecting the battery. If you switch the unit off and hold down the off button for a further 20 seconds, it completely disconnects, and when you switch back on it takes about 30 seconds and it found my location again. The only thing you need to do is put your presets back in the radio again.
     
    gooner123, Feb 20, 2020
    #3
  4. gooner123

    Arno Moderator

    Joined:
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    Location:
    Toronto - Pickering, ON
    TomTom Model(s):
    930; GO 620; Start 63
    Thank you for reporting your solution, it should help anyone else who runs into the same problem.
     
    Arno, Feb 20, 2020
    #4
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