My 2013 TomTom Rider had an issue with 'week number rollover' and stopped handling time correctly.
It's getting old, but it's a brilliant device - robust, beautifully made, my version had lifetime map updates ... and it does the 'twisty doads' route planning. I was seriously worried that it would never work properly again.
I raised a ticket with support, but my hunch was that TomTom had enough on their plate without issuing fixes for old devices a few generations back. I needn't have worried though. TomTom sent me a note that an update was available, I installed it and all was well.
All was not quite well though, as the TomTom Home app was giving a server error when I tried to do a map update. I tried several times on different PCs and same problem. I raised another ticket with support last week. All fixed this week and now everything is well and truly ... well.
I just wanted to say a big THANK YOU to TomTom for continuing to support their customer base in the use of their older devices. When I do decide to upgrade my nav device, TomTom will still be at the top of my list, in no small part due to their excellent customer service.
cheers, Andrew.
It's getting old, but it's a brilliant device - robust, beautifully made, my version had lifetime map updates ... and it does the 'twisty doads' route planning. I was seriously worried that it would never work properly again.
I raised a ticket with support, but my hunch was that TomTom had enough on their plate without issuing fixes for old devices a few generations back. I needn't have worried though. TomTom sent me a note that an update was available, I installed it and all was well.
All was not quite well though, as the TomTom Home app was giving a server error when I tried to do a map update. I tried several times on different PCs and same problem. I raised another ticket with support last week. All fixed this week and now everything is well and truly ... well.
I just wanted to say a big THANK YOU to TomTom for continuing to support their customer base in the use of their older devices. When I do decide to upgrade my nav device, TomTom will still be at the top of my list, in no small part due to their excellent customer service.
cheers, Andrew.