Go 400 updates

[liam]

I have a go 400 with lifetime updates and have realised that it is possibly a couple of years since I have received an update email or since it was updated, when I try now to update I am being asked to pay.

 

[canderson]

I assume we're talking about maps. This is when you are running MyDrive Connect with your device plugged in?

 

[liam]

I assume we're talking about maps. This is when you are running MyDrive Connect with your device plugged in?

Sorry for the late reply, Yes.

 

[canderson]

I'll assume MyDrive recognizes your unit and displays the current map versions on your 400.

You'll need to speak directly with TT chat there in the UK to sort it. Have your unit's serial number at the ready.
Your 400 should have 8GB of memory and an SD card slot, so that wouldn't explain it.
I'm at work, so don't have the TT chat # here, but I'll bet dhn has it at hand if he pops up here soon.

 

[liam]

I'll assume MyDrive recognizes your unit and displays the current map versions on your 400.

You'll need to speak directly with TT chat there in the UK to sort it. Have your unit's serial number at the ready.
Your 400 should have 8GB of memory and an SD card slot, so that wouldn't explain it.
I'm at work, so don't have the TT chat # here, but I'll bet dhn has it at hand if he pops up here soon.

I managed to work it out, thanks though for the time and advice.

 

[dhn]

@liam

Do you mind detailing your solution so others may learn from your experience? Thanks.

 

[liam]

I am using a new pc and am embarrassed to admit that I had omitted to download the app before trying to update and had just logged onto the website.