Rider 400 No Longer Records Routes

Discussion in 'Technical Support' started by B-ROO, May 5, 2019.

  1. B-ROO

    B-ROO

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    TomTom Model(s):
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    Since the April update, my Rider 400 will not record the routes I ride.
    I activate the "Start Recording" icon and the small recording symbol appears on the screen. But when I activate the "Stop Recording" icon, a popup appears stating "canceling recording" and the route is not saved.
    Previously when the stop recording icon was activated I would see a pop-up that stated something to the effect of "saving way points".
    Is there a way to return to the older software version, or is there an update in the works?
     
    B-ROO, May 5, 2019
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  2. B-ROO

    canderson Moderator

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    What was described as the nature of the April update?
     
    canderson, May 5, 2019
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  3. B-ROO

    B-ROO

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    TomTom Model(s):
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    GPS Week Rollover update
     
    B-ROO, May 5, 2019
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  4. B-ROO

    B-ROO

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    "First we've heard of this one. I'm curious -- is the clock setting on your device remaining correct? I ask, because the update was to assure correct date/time, and one of the key elements in creating a *.gpx style track file is adding a timestamp to each point in the track. If the firmware is having issues with the time stamp, that could explain the problem - though that's a bit of a reach."

    So I plotted a "dummy" route to a local location.
    The clock registers 12 am on 01/01.

    I have attempted to reset the time, I did not notice the date issue until now.
    I will see if I can set the correct date.

    Thanks for your help.
     
    B-ROO, May 5, 2019
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  5. B-ROO

    canderson Moderator

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    I am at a loss. Given that the 400 is a Nav4 device, there should have been no need for a rollover update for it. I didn't think that ANY Nav4 device would require it. VERY strange.

    And that was where I was headed when I changed my original post -- no problem that you quoted it since it tuns out to have been on point. Since building a track includes timestamping every track point along the way, that function could be clobbered if there was indeed a rollover issue.

    The date/time should be acquired successfully once you get a satellite fix on your current poistion. If not, let us know. There is no manual method for date setting.
     
    canderson, May 5, 2019
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