Find out if you need to perform a key maintenance update before 6 April

Discussion in 'TomTom News & Announcements' started by Janeie132, Mar 7, 2019.

  1. Janeie132

    Janeie132

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    TomTom Model(s):
    XXl Classic series
    I have a XXL Classic series. A great machine which has worked well and was still working well until I received the email about the 6th April updates. After following the link and working with tomtom home I now have a machine which no longer works and has defied all attempts to update or restore. Can anyone help??
    I am becoming a little cynical and starting to think this is all a ploy to disable the old units and encourage people to buy new. Surely not!!
     
    Janeie132, Mar 7, 2019
    #1
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  2. Janeie132

    dhn Moderator

    Joined:
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    Location:
    Toronto Canada
    TomTom Model(s):
    1535 LIVE; Via 1605; Go 50; Go 520
    You'll need to deal with support but don't provide a model when prompted in order for a live agent to come online:

    United Kingdom
    02079 490 132
    Monday - Friday: 9:00 a.m. to 5:30 p.m.
     
    dhn, Mar 7, 2019
    #2
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  3. Janeie132

    thebarber60

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    TomTom Model(s):
    go520
    hi, new to this, I have a go520, when I install the new update, my tomtom can no longer see my map which is installed on my sd card, when I reinstall back to the original, it now sees my map, hope someone can help
     
    thebarber60, Mar 20, 2019
    #3
  4. Janeie132

    dhn Moderator

    Joined:
    Oct 1, 2007
    Messages:
    22,875
    Likes Received:
    430
    Location:
    Toronto Canada
    TomTom Model(s):
    1535 LIVE; Via 1605; Go 50; Go 520
    Try support. The number is in the post above yours.
     
    dhn, Mar 20, 2019
    #4
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