Favourite places in app are gone and I can't use support on tomtom website

[raesewell]

Back and working now.

 

[lucky0902]

Tous mes favoris viennent de réapparaître. Luc, Belgique

 

[tomolino]

Bonsoir,

Même choisi pour moi, signalé hier soir sur Play Store et la réponse est qu'il y a un problème avec la synchronisation. Pour ma part, j'ai décoché la synchronisation My Drive sur mon téléphone.
Mais comment savoir quand ce sera de nouveau opérationnel, c'est le mystère...

Le problème semble être résolu, TomTom a restauré les données. En tout cas, chez moi, tous les lieux et les destinations récemment visitées sont de retour.

 

[robf]

Pfff. Confidence in TomTom restored.

 

[Emill1984]

Seems that all favs are back

 

[Slimat]

Mine are back too (UK) - so, I have visited the plan.tomtom.com website and exported my data - that way if it ever goes down again I should be able to reimport... not sure how or whether it would need to be sent to TomTom to import... but at least it 'might' be an option ;-)

 

[Patrick69]

I lost my 126 favourites again today 11/05/2026 after I got them back on 09/05/2026 .

I logged off and in again into the TomTom Go Expert app, but the favourites remain lost at the moment.
The "Sync with MyDrive" option was switched off with the new login, but even after turning on again the sync option, nothing else happens.

 

[Johnld]

Just logged in this morning 7.30 am in UK
My favourites are still there but I did notice that it was slower than normal to show them

 

[nigelbb]

Just logged in this morning 7.30 am in UK
My favourites are still there but I did notice that it was slower than normal to show them

I'm in the UK & just checked but I have no favourites & am prompted to 'Add Home' so none of my data has been restored. I am using iOS.

 

[Johnld]

I have iOS and just checked again and all my favourites are still there It’s now 8.30

 

[nigelbb]

It's 16:30 BST & I still have nothing in My Places, My Routes, Home or Work
TomTom still have the message on their website that

"Some customers recently lost access to their saved places (My Places), favourites, and recent destinations in TomTom navigation apps and devices."

Issue resolved: saved places, favourites and login services

The issue affecting saved places, favourites and login services has now been fully resolved.Data restoration was completed on 12 May 2026, and the underlying issue has been fixed so it should not h...

help.tomtom.com

Do we know if it's truly "some" customers or is it "ALL" customers?

 

[Willy875]

It's 16:30 BST & I still have nothing in My Places, My Routes, Home or Work
TomTom still have the message on their website that

"Some customers recently lost access to their saved places (My Places), favourites, and recent destinations in TomTom navigation apps and devices."

Issue resolved: saved places, favourites and login services

The issue affecting saved places, favourites and login services has now been fully resolved.Data restoration was completed on 12 May 2026, and the underlying issue has been fixed so it should not h...

help.tomtom.com

Do we know if it's truly "some" customers or is it "ALL" customers?

This page was added to the TomTom website on Friday.

Many users have recovered their favorites. If this isn't the case for you, have you checked in TomTom services to see if MyDrive is enabled?

 

[nigelbb]

This page was added to the TomTom website on Friday.

Many users have recovered their favorites. If this isn't the case for you, have you checked in TomTom services to see if MyDrive is enabled?

Thanks for the tip. MyDrive was not enabled & as soon as I enabled it My Places etc all synchronised to my iPhone. As MyDrive wasn't enabled I'm not sure why the data on my phone got erased but anyway it looks like it's back to what it was six days ago.

 

[nigelbb]

According to TomTom website the issue is now resolved.

Issue resolved: saved places, favourites and login services​

The issue affecting saved places, favourites and login services has now been fully resolved.
Data restoration was completed on 12 May 2026, and the underlying issue has been fixed so it should not happen again.

Issue resolved: saved places, favourites and login services

The issue affecting saved places, favourites and login services has now been fully resolved.Data restoration was completed on 12 May 2026, and the underlying issue has been fixed so it should not h...

help.tomtom.com

 

[Eddo]

Here the same problem. Places en routes in Plan.tomtom will not synchronise with my Go Expert.
I just see, that de Go Expert is (no longer?) compatible with this option in plan.tomtom. Is that the source of the problem.
""
Compatible devices:
This feature is compatible with the following devices: GO 40, GO 50, GO 51, GO 60, GO 61, GO 400, GO 500, GO 600, GO 510, GO 610, Rider 410, Rider 400, Rider 40, GO 5000, GO 6000, GO 5100, GO 6100, Trucker 5000, Trucker 6000, START 40, START 50, START 60, Start 42, Start 52, Start 62, VIA 52, VIA 62, GO 520 Wi-Fi, GO 620 Wi-Fi, Rider 500, Rider 550, GO 5200 Wi-Fi, GO 6200 Wi-Fi, GO Professional, VIA 53, GO Basic, GO Classic, GO Essential, GO Premium, GO Comfort, GO Supreme, GO Premium X, GO Camper, GO Camper Tour"""""

 

[Willy875]

GO Expert is fully compatible with certain Plan.tomtom options.

If your GO Expert cannot find your favorites on Plan.tomtom, log out of your TomTom account, do the same on your GO, and then log back in with your correct account credentials.