Hi, I hope I have selected the right thread to post my issue on.
My new Tomtom Go Exclusive arrived on 13/07/23. That evening I gave my old TomTom Go6200 (S/No starts ZA) to my son. I struggled the following day to connect my new device to the internet via Wi-Fi (kept saying "connected, no internet") and to MyDrive cloud via my TomTom account, to allow my favourite locations to be down loaded onto my new device.
I finally managed to connect my new device to the internet and to MyDrive cloud early Friday evening. What I sadly discovered was that nearly all of my favourite locations had gone and I was left with about five, three of which were now my son’s favourite locations. It was these three locations which suddenly made me aware of what had happened. What I had forgotten was that when I gave my older device to my son the day before, was that it still had access to MyDrive cloud. My son had deleted all of my favourite locations on the old device, as rightly they meant nothing to him and these deletions had synced to the MyDrive cloud, before I had been able to gain access to transfer them onto my new device. I now believe my initial struggles to get the new device to connect to the internet and to MyDrive cloud were because my son was using the older device and it was still signed in as me. Once he had switched it off, I was able to connect. I have currently lost favourite locations from UK, USA, Europe and Australia, saved over the last eighteen years.
I have asked TomTom support if their IT department could restore a copy of MyDrive cloud from a week earlier. They said they could not. Odd that as you would think a big company like TomTom would have daily backups of their data servers. Perhaps they do not back up customer MyDrive cloud data servers. I worked for an electronics company and know that IT in that company were able to restore files at the request of employees, if they had been accidentally over written or deleted.
Does anybody know of a piece of software that could be used to interface a TomTom Go6200 to a PC, which would allow the solid state memory or whatever TomTom use to store personal settings to be scanned?
The interface software would scan for deleted files, representing the stored favourite locations, assuming that TomTom store a favourite location as a file and like the technology of a PC, deleted files are only marked up for deletion and re-use (as not actually deleted), until all other available memory has been exhausted, then the space is re-used.
For exmple on a Win PC a piece of software that can scan a hard drive would be "Recuva".
In my mind the TomTom device solid state memory would be similar to a solid state drive within a PC today. I ask about interfacing software as I see that the only chance I have of getting back my many favourite locations is by examining the contents of my old TomTom (Go6200).
Failing the interface software approach, does anybody have any other suggestions I could try to restore my favourite locations on my old device?
For those that are interested, I know the Police have the ability as I have found two research papers on forensic science that indicate they can tell where an individual has been or of locations they have visited, which they have deleted. Both papers related to use of the TomTom app on a mobile phone.
My new Tomtom Go Exclusive arrived on 13/07/23. That evening I gave my old TomTom Go6200 (S/No starts ZA) to my son. I struggled the following day to connect my new device to the internet via Wi-Fi (kept saying "connected, no internet") and to MyDrive cloud via my TomTom account, to allow my favourite locations to be down loaded onto my new device.
I finally managed to connect my new device to the internet and to MyDrive cloud early Friday evening. What I sadly discovered was that nearly all of my favourite locations had gone and I was left with about five, three of which were now my son’s favourite locations. It was these three locations which suddenly made me aware of what had happened. What I had forgotten was that when I gave my older device to my son the day before, was that it still had access to MyDrive cloud. My son had deleted all of my favourite locations on the old device, as rightly they meant nothing to him and these deletions had synced to the MyDrive cloud, before I had been able to gain access to transfer them onto my new device. I now believe my initial struggles to get the new device to connect to the internet and to MyDrive cloud were because my son was using the older device and it was still signed in as me. Once he had switched it off, I was able to connect. I have currently lost favourite locations from UK, USA, Europe and Australia, saved over the last eighteen years.
I have asked TomTom support if their IT department could restore a copy of MyDrive cloud from a week earlier. They said they could not. Odd that as you would think a big company like TomTom would have daily backups of their data servers. Perhaps they do not back up customer MyDrive cloud data servers. I worked for an electronics company and know that IT in that company were able to restore files at the request of employees, if they had been accidentally over written or deleted.
Does anybody know of a piece of software that could be used to interface a TomTom Go6200 to a PC, which would allow the solid state memory or whatever TomTom use to store personal settings to be scanned?
The interface software would scan for deleted files, representing the stored favourite locations, assuming that TomTom store a favourite location as a file and like the technology of a PC, deleted files are only marked up for deletion and re-use (as not actually deleted), until all other available memory has been exhausted, then the space is re-used.
For exmple on a Win PC a piece of software that can scan a hard drive would be "Recuva".
In my mind the TomTom device solid state memory would be similar to a solid state drive within a PC today. I ask about interfacing software as I see that the only chance I have of getting back my many favourite locations is by examining the contents of my old TomTom (Go6200).
Failing the interface software approach, does anybody have any other suggestions I could try to restore my favourite locations on my old device?
For those that are interested, I know the Police have the ability as I have found two research papers on forensic science that indicate they can tell where an individual has been or of locations they have visited, which they have deleted. Both papers related to use of the TomTom app on a mobile phone.
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