disconnect whilst updating

[pe2dave]

Last night I spent most of the evening doing an update.
Yes, I backed up prior to the update, using Linux copy

It locked on step 6 ( user map corrections?), just looping.
Came to it this morning had to kill the app, when reloaded..

started HOME again, and it said no updates?
Anyone suggest a way forward, other than reloading
from backup?

Error message below




ERROR: 573/#https://home.tomtom.com/account/setDevice: Error from server: You have an invalid version of the TomTom application installed on your TomTom device. To use HOME you need to install the correct version of the TomTom application.
You have an invalid version of the TomTom application installed on your TomTom device. To use HOME you need to install the correct version of the TomTom application.
Error code: 573
Debug info from server: InvalidModelOrNavcoreException %3A The combination of model and navcore version provided is not supported
URL: https://home.tomtom.com/account/setDevice
Additional information: info = [object]
info.func = [string] account/setDevice
info.args = [object]
info.args.deviceCode = [string] AK8SGD2LVS
info.args.deviceSerial = [string] M66208Y00598
info.args.deviceModel = [string] go720
info.args.deviceNavcoreVersion = [string] 9.401
info.args.deviceParameters = [string] {"ApplicationVersion":"862279.1","ApplicationVersionVersionNumber":"9401","VehicleBrand":"","VehicleModel":""}

info.method = [string] POST
info.useCache = [string] false
info.dryRun = [string] false
info.xmluploadbody = [object] empty

Severity: 1105
Stack:
0. chrome://tthome/content/logic/comm.js:468
xmluploadbody: this.xmluploadbody
1. chrome://tthome/content/logic/comm.js:430
this._doneCallbacks();
2. chrome://tthome/content/logic/comm.js:277
this.request.onload = function() { me._done(true); }

Time: Tue, 28 Feb 2012 05:37:24 GMT

 

[canderson]

Your update may have been successful, and the error as noted may probably be ignored. This has been noted on a number of models updated to 9.400 (and will be true on 9.401 as well) as a Home warning. Home is a little behind the power curve right now.

If you are getting the looping, it is worth a try to connect to Home, ignore the warning message if possible, try to plan a route somewhere nearby using the Operate My GO emulator in Home, and then disconnect properly and see if you're back in business.

As an aside, we can quickly establish what firmware your unit thinks it is running. If the update was indeed successful, your menus will look a bit different, but once you regain control of your unit (one hopes using the method described above), the way to view your firmware version is

Main driving menu
Press in lower right corner
You should see a version number in the lower right of the next screen

If your update was not successful, let us know and we'll get that restarted.