Disconnected GPRS

Discussion in 'TomTom Services' started by nicola.dinisio, Jan 8, 2020.

  1. nicola.dinisio

    nicola.dinisio

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    TomTom Model(s):
    GO 5200 EU45
    Dear all,

    I have a TomTom GO 5200 EU45, purchased and activated at the end of January 2019.
    Over this past Christmas break it was never able to connect to the GPRS network for receiving traffic information.
    I have rebooted the device, but it stayed isolated, no GPRS connection.
    In the attached Photo you can see the icon on the screen signalling the missing GPRS connection. In the Info page of the device it states that the GPRS status is 'disconnected'.
    Is anyone having the same issue? Any clue on what is going on and how to fix it?

    Kind Regards
    Nicola
     

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    nicola.dinisio, Jan 8, 2020
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  2. nicola.dinisio

    dhn Moderator

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    Location:
    Toronto Canada
    TomTom Model(s):
    1535 LIVE; Via 1605; Go 50; Go 520
    You could try support:

    Deutschland
    +49 89 143 77 0272
    Mo - Fr: 09:00 - 17:30
     
    dhn, Jan 8, 2020
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  3. nicola.dinisio

    nicola.dinisio

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    TomTom Model(s):
    GO 5200 EU45
    For the records, I have resolved the issue. Here is what happened.
    I called the Tomtom support team and they told me to disconnect the unit from the wifi and then to perform a factory reset.
    Upon restoration, I logged in again to the home wifi network, and to my Tomtom MyDrive account, having my positions restored. However the GPRS was still not working. I notified again the support team and they reactivated my SIM Card. At that point my Tomtom Go 5200 was again able to receive traffic information from the GPRS network.
     
    nicola.dinisio, Jan 11, 2020
    #3
  4. nicola.dinisio

    dhn Moderator

    Joined:
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    Location:
    Toronto Canada
    TomTom Model(s):
    1535 LIVE; Via 1605; Go 50; Go 520
    Thanks for the feedback.
     
    dhn, Jan 11, 2020
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