Cant update my devices

[DurtieHerrie]

Same problem here after updating MyDrievConnect today.
Downloaden van inhoud voor je Rider 400/410 met ID KD6177K00233
Raadpleeg de netwerkinstellingen.

De URL is als volgt:
xxxxx

Reset Rider 410 done
Using original TT cable
Always worked fine

 

[Cozy]

The solution appears to be to connect your PC/Laptop to the network via an Ethernet Cable and not to use wi-fi. My drive Connect seems to have issues maintaining a connection using wi-fi. As soon as I plugged in an Ethernet cable the download went superfast.

Tom Tom should develop a fix for that as a lot of devices are using wi-fi most of the time.

 

[yamaha97cc]

The solution appears to be to connect your PC/Laptop to the network via an Ethernet Cable and not to use wi-fi. My drive Connect seems to have issues maintaining a connection using wi-fi. As soon as I plugged in an Ethernet cable the download went superfast.

Tom Tom should develop a fix for that as a lot of devices are using wi-fi most of the time.

my laptop is on a network cable makes no diffrence

 

[lostriver]

Hi, I was having the same issue but managed to get it working. Not sure if it worked due to luck or because of the things I did but wanted to post them here in case it can help anyone. I did three things, not sure which may have helped:

I was using a fresh install of Windows 10 64 bit, no issues with internet.

The error I was receiving was as follows:

Failed to download content for your Via 135 / Via 1535 / Via 280 with ID BP204........
Please consult your network settings.

The URL is as follows:

https://download.tomtom.com/nav3/1170/nav3-sayville/Europe_0.ttpkg.

Spoiler: Also, from the Log file:

2026-07-31 18:12:59.299|50331698|Error|DownloadFileCache::SendRequests|url: https://download.tomtom.com/nav3/1170/nav3-sayville/Europe_0.ttpkg, error: Cache error. Error code: 6. Error message: SSL handshake failed. CachedItem:[URL:https://download.tomtom.com/nav3/11...:0;CacheLength:0;ResumeLength:0;MUIDs:[TYPE:2 MUID:BP2044F01883];Complete:0;InCache:0;IsSuspended:0;ServerRespectBytes:0;IsHead:0;RequestDelayed:0];LastModified:0];cachetimestamp:1785517979] SSL error 10 : The root certificate of the certificate chain is self-signed, and untrusted
2026-07-31 18:12:59.299|50331698|Error|DownloadFileCache::SendRequests|url: https://download.tomtom.com/nav3/1170/nav3-sayville/Europe_1.ttpkg, error: Cache error. Error code: 6. Error message: SSL handshake failed. CachedItem:[URL:https://download.tomtom.com/nav3/11...:0;CacheLength:0;ResumeLength:0;MUIDs:[TYPE:2 MUID:BP2044F01883];Complete:0;InCache:0;IsSuspended:0;ServerRespectBytes:0;IsHead:0;RequestDelayed:0];LastModified:0];cachetimestamp:1785517979] SSL error 10 : The root certificate of the certificate chain is self-signed, and untrusted

First thing I tried (I don't think this actually helped though):

1. I directly downloaded the ttpkg file by pasting the above link into my browser
2. I copied the downloaded file into the MyDrive downloads folder
(C:\Users\(user_name)\AppData\Local\TomTom\HOME3\cache)

Second thing to try (if anything, this sounds like the one that helped):

1. Open MyDrive settings by clicking the cog/gear at the top right
2. In General settings, set 'USB selective suspend setting' to 'Disabled'

Third thing I did:

1. With the GPS still connected, close MyDrive completely (X isn't enough, need to right click the tray icon and quit there)
2. Re-open MyDrive with the GPS still connected

I did all three of the above in one step so I'm not sure what fixed it.

 

[yamaha97cc]

allso now i am allso getting a random massage saying that my drive isnt conpatable with my laptop witch i never got before