Cant get updates from MyDrive Connect on my TomTom Start 60

Discussion in 'TomTom Home and MyTomTom Software' started by Nostromo, Apr 3, 2015.

  1. Nostromo

    Nostromo

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    Up until about a month ago I used to update my TomTom Start 60 using the MyDrive Connect webpage on my Dell laptop.

    My laptop has broken down so I swapped over to using my wifes Macbook Pro to get my updates. Mydrive installed on the Macbook Pro no problem. For about a month everything was working normally and I got several updates loaded with no problems.

    Currently MyDrive is telling me there are two new updates ready for my Start 60.

    Now, when I connect my TomTom Start 60 to the Macbook Pro, I get the MyDrive webpage log in, I successfully log in, but when I select updates the system just sits there with the little "wait" ring icon motioning round and round - and nothing updates ? . . . it just sits there for hours ?

    The Macbook Pro is a newish i7 with loads of disk space running OS X 10.9.5 I don’t have any other problem issues with either the Start 60 or the Macbook Pro – both are working fine in every other respect.

    Any advice on a fix very much appreciated ?
     
    Nostromo, Apr 3, 2015
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  2. Nostromo

    dhn Moderator

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    dhn, Apr 3, 2015
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  3. Nostromo

    canderson Moderator

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    Rather than attempting to just install, there's an option to view the updates prior to installation. What kinds of updates are being offered?
     
    canderson, Apr 3, 2015
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  4. Nostromo

    Nostromo

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    Hi,
    The updates on offer are the usual ones I get:-
    Map Share Community Map Updates & QuickGPSfix updates.
    Thanks
     
    Nostromo, Apr 4, 2015
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  5. Nostromo

    canderson Moderator

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    What happens if you select ONLY the QuickGPSfix for installation (actually, DEselect the Map Share). Does the QuickGPSFix install correctly if done separately?
     
    canderson, Apr 4, 2015
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  6. Nostromo

    Nostromo

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    I cant even get that far now. As soon as I log in I get the Mydrive page and the wait ring is already going round and round. No options work, I cant even select log out.
     
    Nostromo, Apr 6, 2015
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  7. Nostromo

    Nostromo

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    Went round to a friends house and plugged my Start60 into his laptop. I was able to log in to my Mydrive acount and update normally.
     
    Nostromo, Apr 6, 2015
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  8. Nostromo

    Nostromo

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    Still cant get Mydrive to work on my Macbook Pro
     
    Nostromo, Apr 6, 2015
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  9. Nostromo

    dhn Moderator

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    Monday - Friday: 9:00 a.m. to 5:30 p.m.
     
    dhn, Apr 6, 2015
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  10. Nostromo

    Ulrich

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    I am having exactly the same problem as Nostromo, but am using an ordinary Windows notebook. I just get a turning circle.
    I even selected the option to download the updates to my notebook first. The download worked fine, but the installation simply won't start.
    Any advice?
     
    Ulrich, Apr 10, 2015
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  11. Nostromo

    dhn Moderator

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    Have you tried a different browser? A different port? In the desktop's settings, try Unchecking 'Cache large objects'
     
    dhn, Apr 10, 2015
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  12. Nostromo

    Ulrich

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    Ok, it worked now with IE (instead of Chrome). Thanks for that hint!
    By the way: Unchecking or checking any settings is not possible, when there is an update in progress. So, if the update gets stuck, you can't do anything anymore.
     
    Ulrich, Apr 10, 2015
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