Cant get updates from MyDrive Connect on my TomTom Start 60

[Nostromo]

Up until about a month ago I used to update my TomTom Start 60 using the MyDrive Connect webpage on my Dell laptop.

My laptop has broken down so I swapped over to using my wifes Macbook Pro to get my updates. Mydrive installed on the Macbook Pro no problem. For about a month everything was working normally and I got several updates loaded with no problems.

Currently MyDrive is telling me there are two new updates ready for my Start 60.

Now, when I connect my TomTom Start 60 to the Macbook Pro, I get the MyDrive webpage log in, I successfully log in, but when I select updates the system just sits there with the little "wait" ring icon motioning round and round - and nothing updates ? . . . it just sits there for hours ?

The Macbook Pro is a newish i7 with loads of disk space running OS X 10.9.5 I don’t have any other problem issues with either the Start 60 or the Macbook Pro – both are working fine in every other respect.

Any advice on a fix very much appreciated ?

 

[dhn]

Call CS:
United Kingdom
02079 490 134

Monday - Friday: 9:00 a.m. to 5:30 p.m.

 

[canderson]

Rather than attempting to just install, there's an option to view the updates prior to installation. What kinds of updates are being offered?

 

[Nostromo]

Hi,
The updates on offer are the usual ones I get:-
Map Share Community Map Updates & QuickGPSfix updates.
Thanks

 

[canderson]

What happens if you select ONLY the QuickGPSfix for installation (actually, DEselect the Map Share). Does the QuickGPSFix install correctly if done separately?

 

[Nostromo]

I cant even get that far now. As soon as I log in I get the Mydrive page and the wait ring is already going round and round. No options work, I cant even select log out.

 

[Nostromo]

Went round to a friends house and plugged my Start60 into his laptop. I was able to log in to my Mydrive acount and update normally.

 

[Nostromo]

Still cant get Mydrive to work on my Macbook Pro

 

[dhn]

Customer Service:
United Kingdom
02079 490 134

Monday - Friday: 9:00 a.m. to 5:30 p.m.

 

[Ulrich]

I am having exactly the same problem as Nostromo, but am using an ordinary Windows notebook. I just get a turning circle.
I even selected the option to download the updates to my notebook first. The download worked fine, but the installation simply won't start.
Any advice?

 

[dhn]

Have you tried a different browser? A different port? In the desktop's settings, try Unchecking 'Cache large objects'

 

[Ulrich]

Ok, it worked now with IE (instead of Chrome). Thanks for that hint!
By the way: Unchecking or checking any settings is not possible, when there is an update in progress. So, if the update gets stuck, you can't do anything anymore.