Cant update my devices

[yamaha97cc]

my drive connect keeps saying i have no internet connection with the message..


Failed to download content for your START 52 with ID XR1436K01513
Please consult your network settings.

The URL is as follows:

https://download.tomtom.com/nav3/1165/nav4-noasr-no3d-nofts/Western_Europe_0.ttpkg.

it has deleted the map off my device rendering it useless is there a fix?

 

[yamaha97cc]

is is allso saying the same for my other devices

 

[Willy875]

If your GPS device is not recognized by MyDrive Connect or appears as "Not connected" in MyDrive Connect, this may be due to a problem with the connection to your computer or the GPS device itself.

Have you tried a different cable?

Have you tried completely uninstalling and reinstalling MyDrive Connect?

Have you tried using a different computer?

 

[yamaha97cc]

If your GPS device is not recognized by MyDrive Connect or appears as "Not connected" in MyDrive Connect, this may be due to a problem with the connection to your computer or the GPS device itself.

Have you tried a different cable?

Have you tried completely uninstalling and reinstalling MyDrive Connect?

Have you tried using a different computer?

my devices are fine connecting to the pc its a my drive problem

 

[Willy875]

If it's a problem with your computer's hard drive, we won't be able to help you.

Ask a friend if you can connect to their computer to perform the updates.

 

[yamaha97cc]

If it's a problem with your computer's hard drive, we won't be able to help you.

Ask a friend if you can connect to their computer to perform the updates.

its not a problem with my computer if you read the ori post its a my drive connection problem

 

[yamaha97cc]

If it's a problem with your computer's hard drive, we won't be able to help you.

Ask a friend if you can connect to their computer to perform the updates.

Failed to download content for your START 42 with ID XT5176A01199
Please consult your network settings.

The URL is as follows:

https://download.tomtom.com/nav3/1165/nav4-noasr-no3d-nofts/Europe_West_0.ttpkg.

 

[yamaha97cc]

Failed to download content for your TomTom Start 20 with ID AP3244A90131
Please consult your network settings.

The URL is as follows:

https://download.tomtom.com/nav3/1165/nav4-noasr-no3d-nofts/Europe_West_0.ttpkg.

the same with every device

 

[Willy875]

If you are experiencing the same problem on multiple GPS devices, have you tried this suggested solution?

If your GPS device is not recognized by MyDrive Connect or appears as "Not connected" in MyDrive Connect, this may be due to a problem with the connection to your computer or the GPS device itself.

Have you tried a different cable?

Have you tried completely uninstalling and reinstalling MyDrive Connect?

Have you tried using a different computer?

 

[Davab]

I'd say TomTom are having problems? Can't log in to account either through normal home page or through account link on MyDrive

 

[Smurf_Tom_2005]

das Problem liegt an dem Programm "TomTom MyDrive Connect", seit ca. Oktober/November 2025 macht das Programm Probleme beim Update von den größeren Karten.
bei der Version 4.5.0.5086 hat noch alles gut funktioniert.
leider wird das Programm automatisch auf die neuere Version gebracht, was in diesem Fall überhaupt nicht hilfreich ist.
Das muss Tomtom auf alle Fälle nachbessern.

 

[yamaha97cc]

seems it could be a problem with my drive connect on windows11 64bit

 

[Scozzas]

I get the same message on two different pcs they then freeze after 2 minutes and I have to use task manager to escape the freeze. Tomtom have told me how to download and install the software and treating me like an idiot when it clearly is a software problem.

 

[fzim]

bei mir funktioniert der Download nicht mehr, dazu kommen zwei gleiche Fehlerfenster mit:

Die Inhalte für Ihr Start 20 mit der ID AY6164A94939 konnten nicht heruntergeladen werden
Überprüfen Sie Ihre Netzwerkeinstellungen.

Die URL lautet wie folgt:

https://download.tomtom.com/nav3/1165/nav3/Central_Europe.ttpkg.

Ein Hinweis auf die Problemursche gibt die Datei Log.txt:

...Cache error. Error code: 6. Error message: SSL handshake failed...

Die Karte ist mit der genannten URL problemlos downloadbar,
aber wie schiebe ich sie myDrive Connect unter, um sie dann auf den Navi zu übertragen???

 

[Smurf_Tom_2005]

das Problem liegt an dem Programm "TomTom MyDrive Connect", hier die Meldung auf dem PC