Can't Link Device to Existing Account

[netopsguy]

I had a TT910 for about 4 months and it failed while performing a backup. Spent hours attempting to recover, then took the unit back to Best Buy, where the Geek Squad guy went through the same effort only to agree that a replacement unit was in order. Best Buy exchanged my faulty unit with a 720, which I brought home and immediately attempted to register/activate on TomTom Home 2.0.

When I attempt to activate it on my existing account (email account), it says that I'm linked to a different device (my 910), and it will not allow me to change this because it's been less than six months since I activated the 910. I really don't want to create a new account just so that I can activate the 720. Any ideas?

Scott / Cary, NC USA

 

[digital-flex]

That sounds like a great exchange especially having the 910 for 4 months.

I think the easiest way to create a new email account.

 

[Pedro2NR]

You may also try to contact TT Support either by phone or email.

 

[netopsguy]

Thank you both... I'll contact Tom Tom to discuss.