520 go is dead

Discussion in 'Technical Support' started by Yam9455, Jul 4, 2019.

  1. Yam9455

    Yam9455

    Joined:
    Jul 4, 2019
    Messages:
    5
    Likes Received:
    0
    TomTom Model(s):
    520 go
    why does my 520 truck sat nav die at exactly 11 months , got it replaced and now it's died again at 11 months on it's not as if it's cheap ,this is really poor quality from Tom Tom ,
     
    Yam9455, Jul 4, 2019
    #1
    1. Advertisements

  2. Yam9455

    dhn Moderator

    Joined:
    Oct 1, 2007
    Messages:
    22,975
    Likes Received:
    441
    Location:
    Toronto Canada
    TomTom Model(s):
    1535 LIVE; Via 1605; Go 50; Go 520
    Describe what you mean by dying.
     
    dhn, Jul 4, 2019
    #2
    1. Advertisements

  3. Yam9455

    Yam9455

    Joined:
    Jul 4, 2019
    Messages:
    5
    Likes Received:
    0
    TomTom Model(s):
    520 go
    It just shut down ,the screen is black ,it will not charge up , you would think it should last more than a year ,I hint I will try and see if I can reset the thing
     
    Yam9455, Jul 5, 2019
    #3
  4. Yam9455

    canderson Moderator

    Joined:
    Dec 28, 2007
    Messages:
    10,814
    Likes Received:
    177
    Location:
    Colorado, USA
    TomTom Model(s):
    GO720 GO 740 GO1535 GO1605 VIA1535 GO 600
    That's quite unusual. I suppose we could start by asking whether a different cable/charger pair has been tried, and whether, when connected to your PC and 'turned on', whether the PC recognizes it. The former would assure we don't have external issues related to charging, and the latter would assure that it isn't just an issue with a display that has somehow died.
     
    canderson, Jul 5, 2019
    #4
  5. Yam9455

    Yam9455

    Joined:
    Jul 4, 2019
    Messages:
    5
    Likes Received:
    0
    TomTom Model(s):
    520 go
     
    Yam9455, Jul 6, 2019
    #5
  6. Yam9455

    Yam9455

    Joined:
    Jul 4, 2019
    Messages:
    5
    Likes Received:
    0
    TomTom Model(s):
    520 go
    I will try another charging lead later . And also try connecting to the laptop ,
    I have looked for a reset button , but can not find one , strange the same thing happened last year ,not really good enough , ok if I only spent £20 or £30 , but it was £269 so I would expect it to last longer than 11months ,just wish I could find the receipt ,
     
    Yam9455, Jul 6, 2019
    #6
  7. Yam9455

    dhn Moderator

    Joined:
    Oct 1, 2007
    Messages:
    22,975
    Likes Received:
    441
    Location:
    Toronto Canada
    TomTom Model(s):
    1535 LIVE; Via 1605; Go 50; Go 520
    A reset is done by holding the power button about 20 seconds till you hear the drum sounds. Then let go.
     
    dhn, Jul 6, 2019
    #7
  8. Yam9455

    Yam9455

    Joined:
    Jul 4, 2019
    Messages:
    5
    Likes Received:
    0
    TomTom Model(s):
    520 go
    A big thank you for the reset , it worked and the charge lead is working fine ,thank you all for the advice ,
     
    Yam9455, Jul 6, 2019
    #8
    1. Advertisements

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.