Go 520 Lost maps

Discussion in 'Maps and Routing' started by Paulwhiteman, Jun 17, 2019.

  1. Paulwhiteman

    Paulwhiteman

    Joined:
    Jun 17, 2019
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    TomTom Model(s):
    Go 520
    Hi there
    I have a Go520 which as (had) Truck ect maps.. after a trip through France the unit told me to connect up for a update..
    I just plugged it in as I have "Free lifetime maps" and it said it was loading or some such thing then when it had done I turned on my Go520 and it came up with a different screen then a blue screen saying this unit is too old to run this map ... all the original maps had gone and I'm left with a paperweight..
    I have tried so many times to download the maps but it only offers me the Voice upgrade ?
    On Sat it said it was Downloading.. I left it till Monday morning STILL downloading ???
    Very very bad help service, just reply with a auto "We have received you message"
    What now ? anyone out there have a backup they could share ??
     
    Paulwhiteman, Jun 17, 2019
    #1
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  2. Paulwhiteman

    dhn Moderator

    Joined:
    Oct 1, 2007
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    Location:
    Toronto Canada
    TomTom Model(s):
    1535 LIVE; Via 1605; Go 50; Go 520
    Try calling support again BUT do not reply with a model when prompted in order for a live agent to respond.
     
    dhn, Jun 17, 2019
    #2
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