I'm still unclear whether we have a failure to recognize the device type, or to see it at all, so I am going to have to shotgun this a bit.
First, for the 43 error, here is a handful of potential help >> https://troubleshooter.xyz/wiki/fix-usb-device-not-recognized-error-code-43/
I don't notice any comment about cables as yet. If you have a spare cable that fits an XXL, please replace the one you are using with the alternate. There are a few cables around that are POWER ONLY - NO DATA. That could also readily explain what is happening.
Don't know if you've tried a 'hard' reset, but please do if you have not.
With one of the units plugged in, try holding down the power button until the device begins to reboot and you see the TomTom logo and 'hands'. Then release the power button. See if USBDeview shows anything appearing.