XL Live connection problem - RESOLVED

[koliva]

Hello all,

I have a Tomtom XL Live. I am currently busy with updating it because it freezes from time to time. I already updated it with the same laptop with XP about a year ago. The laptop recognizes the device because I can see it under device manager->Disk Drives. However, Tomtom Home can't recognizes it by saying "No device connected". I can see the device as removable device in the explorer but if I enter it says "The disk in drive G is not formatted. Do you want to format it now.". What do you think about this problem?

Thank you in advance.

 

[dhn]

Try resetting the unit by holding the power button about 10 seconds till you hear the drum sounds. Then, try again to connect.........

 

[koliva]

Try resetting the unit by holding the power button about 10 seconds till you hear the drum sounds. Then, try again to connect.........

I have just tried bu no go.

I should see some files when I click the removable disk of Tomtom, right?

The tomtom screen shows

Whenever I click the removable disk of Tomtom, it turns immediately to that picture:

PS: Pictures do not belong to my Tomtom but the figures are the same. I found the pictures by surfing the internet.

 

[dhn]

Try a different usb port, preferably one on the back. Are you using the cable originally provided with the unit?

 

[koliva]

Try a different usb port, preferably one on the back. Are you using the cable originally provided with the unit?

I tried all the USB ports but didn't work.

Yes I am using original cable.

I will give it a try iin my wife's laptop and report here.

 

[koliva]

Problem solved. I installed Tomtom Home in my wife's laptop and I could update the device properly. Thank you my wife :lol:

 

[dhn]

Thanks for the feedback. Glad you have it sorted.