Won't give back refund

[Geordiebob]

Anyone else on speed camera updates on renewing in May 23, just had £34.99 taken off my credit card without prior notice or warning, took nearly a week to get any response, then they give me of options of clicking on to load stuff on my mobile phone which I do not want, but they will not give me a refund of my money that they took. Anyone else have had this problem?

 

[Willy875]

If you no longer want the radar subscription, you must cancel the subscription one month in advance.

Cancelling a subscription

You can cancel a subscription such as Speed Cameras online in your TomTom account. Go to your TomTom account and sign in. At the top of the page, click the Subscriptions tab. Here you see your sub...

help.tomtom.com

 

[Geordiebob]

If you no longer want the radar subscription, you must cancel the subscription one month in advance.

Cancelling a subscription

You can cancel a subscription such as Speed Cameras online in your TomTom account. Go to your TomTom account and sign in. At the top of the page, click the Subscriptions tab. Here you see your sub...

help.tomtom.com

Thanks for your reply I only renewed it 3 months ago for a year, then they have taken it out again?

 

[Willy875]

When you purchased the subscription it says:

By clicking on the "Place order" button during checkout, you authorize TomTom to charge the amount corresponding to the subscription, as well as any subsequent payments.
If you click “Place Order” during checkout, you agree that your subscription will start immediately and that the contract can no longer be canceled and refunded.
If you do not cancel your subscription, we will charge you the monthly or annual fee on a periodic basis, which we will collect from the payment method on file.

You can cancel at any time.
Cancellation will take effect at the end of the billing period. The months or years started cannot be subject to a refund or a credit note.
To learn more about our policies and procedures, please review our terms and conditions here.

 

[raesewell]

Always read the small print!