Tom tom logo blinking - won't turn on

[Andy19800]

For a while now my Tom Tom just keeps flashing the logo. As soon as I connect the device to the power, my navigation system also turns on. The battery is fully charged according to the display. What can I do here, what is this defect or error?

 

[dhn]

Have you tried a drum reset by holding the power button about 20 seconds till you hear the drum sounds and then let go of the button?

 

[Andy19800]

Yes, but nothing happened.

 

[big]

When the TomTom is flashing is it connected to power? I'm not sure I believe the battery charge status indicator.

 

[Andy19800]

Nein blinken tut er nur wenn er nicht am Strom angeschlossen habe. Ich habe das Navi schon ganze Nacht mal angeschlossen gehabt also muss Akku voll sein

 

[big]

[The above reply run though google translate:
No, it only flashes when it is not connected to the power supply. I had the navigation system connected all night, so the battery must be full]

I suspect the battery is failing regardless of how the battery indication reads but I'm not aware of an easy way to prove that without going to the trouble of changing the battery. (It IS possible to change the battery but it does require some tools and disassembly -- it's not for everyone.)

 

[tsharkey]

Same issue - replaced battery, problem solved

 

[Perplexed]

Same issue - replaced battery, problem solved

How do you change the battery on the GO 620?

 

[Willy875]

How do you change the battery on the GO 620?

Do a search on YouTube

But before changing the battery did you recharge your GPS on a mains charger?

 

[Perplexed]

Do a search on YouTube

But before changing the battery did you recharge your GPS on a mains charger?

So when the TOM TOM GO 620 logo flashes , does it mean the battery needs replacing?

 

[Willy875]

So when the TOM TOM GO 620 logo flashes , does it mean the battery needs replacing?

This is a possibility if your battery is too low to power your GPS.

 

[Perplexed]

This is a possibility if your battery is too low to power your GPS.

I have just read the Tom Tom blurp for my device that the battery is not replaceable!!!

 

[canderson]

I have just read the Tom Tom blurp for my device that the battery is not replaceable!!!

That's because it isn't designed to be easily replaced by the consumer. It's not a 'slide this cover, remove and replace' operation. Having done a couple myself, I can assure you that it IS replaceable. Did you watch the video above?

 

[Perplexed]

That's because it isn't designed to be easily replaced by the consumer. It's not a 'slide this cover, remove and replace' operation. Having done a couple myself, I can assure you that it IS replaceable. Did you watch the video above?

Thanks for the quick reply. Tom Tom support is not getting back to me . Poor service. I have watched the video. My device does not have screws at back. I dont have proper tools. I also dont know which battery to order. Do you have the specs for the GO 620 battery? I am in Perth , Australia. Cheers.

 

[tsharkey]

If you are not comfortable taking it apart yourself, one of the phone repair shops will do it …. Mine didn’t have the screws and I found the clip points and used a plastic spatula to prize apart at the points. There are so many batteries that best to pull yours out 1st then order exact replacement.

 

[canderson]

Thanks for the quick reply. Tom Tom support is not getting back to me . Poor service. I have watched the video. My device does not have screws at back. I dont have proper tools. I also dont know which battery to order. Do you have the specs for the GO 620 battery? I am in Perth , Australia. Cheers.

Ah, I looked at the video, and the battery outfit used the wrong TomTom. That is most definitely NOT a GO 620. You can see the twin speakers and hole at the top for a ball mount. Looks like a GO Basic to me.

Here is a video with the correct instructions for a opening the case on a GO 620 (no screws) but the one in this video isn't a 620, either!

All you want to be particularly careful about is
a) use care when pulling back the latch that holds the display flex cable - easy does it
b) the adhesive holding the original battery may turn out to be a good bit more aggressive than the video shows, and may require a bit more prying than shown.

 

[Willy875]

@Perplexed

You can ask Tomtom to change the battery for 105€

* The price of 105€ => this is a package that offers a complete diagnosis of the device (if for example when changing the battery there is another component located next to it which also has been touched... it will be changed).

 

[Arno]

@canderson

Ah, I looked at the video, and the battery outfit used the wrong TomTom. That is most definitely NOT a GO 620. You can see the twin speakers and hole at the top for a ball mount. Looks like a GO Basic to me.

I made an extensive search too but all videos seem to cover Via or other lesser models.
Closest I found is the GO 520. Except for the housing and screen size it "should" be the same as our magnetic mount GO 620s.

Maybe to check with cameronsino.com.

 

[Brookside]

TomTom Go will not turn off or sleep

Same issue - more detail provided. Unit less than one year old. Can a new battery be supplied under guarantee? If so how does one go about it?

My TomTom developed a fault about seven days ago. When one switches off the ignition one now doesn't get the option to Turn Off or Sleep. The TomTom logo appears on the screen but with no sound. The logo reappears every two seconds again and again without sound and this continues for many minutes. Eventually it does stop. When I get in the car for a new journey it starts working normally. In detail - when I switch on the ignition for the new journey, I do get sound with the logo which appears once, and the voice description of when to turn etc. works fine. I have made two journeys with correct instruction of route being given throughout. Indicator shows battery fully charged. It seems odd that if it is a battery issue; the battery powers the flashing logo for many minutes, and works Ok on a journey, though naturally ignition is connected.

I have used the USB cable supplied with my TomTom GO in the car. I have used this cable when attached firstly to a laptop and then secondly to a pc when I tried using the TomTom dashboard, just before the fault developed.

I have tried holding the power button down for more than 30 seconds, but this does not cause the unit to turn off. Eventually, after many minutes, the logo stops flashing and the unit turns off. When I restart the fault has not cleared when the journey is over

I have successfully updated the UK & Ireland maps.

Please advise on what to do.

Any help will be gratefully appreciated.

Model TomTom Car Sat Nav GO Classic, 6 Inch, serial number X63122T00488 (0) purchased 16 June 2022 from Amazon

 

[Willy875]

TomTom Go will not turn off or sleep

Same issue - more detail provided. Unit less than one year old. Can a new battery be supplied under guarantee? If so how does one go about it?

My TomTom developed a fault about seven days ago. When one switches off the ignition one now doesn't get the option to Turn Off or Sleep. The TomTom logo appears on the screen but with no sound. The logo reappears every two seconds again and again without sound and this continues for many minutes. Eventually it does stop. When I get in the car for a new journey it starts working normally. In detail - when I switch on the ignition for the new journey, I do get sound with the logo which appears once, and the voice description of when to turn etc. works fine. I have made two journeys with correct instruction of route being given throughout. Indicator shows battery fully charged. It seems odd that if it is a battery issue; the battery powers the flashing logo for many minutes, and works Ok on a journey, though naturally ignition is connected.

I have used the USB cable supplied with my TomTom GO in the car. I have used this cable when attached firstly to a laptop and then secondly to a pc when I tried using the TomTom dashboard, just before the fault developed.

I have tried holding the power button down for more than 30 seconds, but this does not cause the unit to turn off. Eventually, after many minutes, the logo stops flashing and the unit turns off. When I restart the fault has not cleared when the journey is over

I have successfully updated the UK & Ireland maps.

Please advise on what to do.

Any help will be gratefully appreciated.

Model TomTom Car Sat Nav GO Classic, 6 Inch, serial number X63122T00488 (0) purchased 16 June 2022 from Amazon

If your GO bought on Amazon is still under warranty, you should contact Tomtom customer service to request a repair. You must also provide customer service with a purchase invoice.