WiFi out of range

[Peter green]

so my rider 550 started showing my home virgin media WiFi out of range. I have turned off and on. I have turned the rider unit off and on. I have tried my daughters WiFi and it connected ok. I came home and it still shows my WiFi out of range. All my other tech is picking up the WiFi ok ??? What have u /am I missing ? Ps blue toothe through phone working

 

[dhn]

Try a drum reset on the unit by holding the power button about 20 seconds till you hear the drum sounds.

 

[tgold]

Check that the Access Point of your Virgin gateway in operating on one of the worldwide 2.4GHz band channels of 1 through 11. If it running on channels 12, 13 or 14 it can be incompatible with products carrying FCC certification.

 

[canderson]

Just so we're clear - you unit doesn't even see your Virgin Hub 3.0? The SSID of the device doesn't show up in a list on your Rider? Or it DOES show up and won't connect to it?
As I recall, your Rider will only connect to 2.4GHz, so if for some reason your hub is only working on 5.0GHz, other devices might work, but not the Rider.
I always make sure the SSID for each band has a unique name so that I'm sure I know what it is I'm seeing in those lists.