Why the useless mail from tomtom?

[Robbie4T]

Hi all at tomtom forums. I have a 2017 tomtom rider 410, which is a waterproof motorcycle sat-nav. today I get an email from tomtom saying that it won't accept the new maps so I should buy a new GO navigator 6". Great, but, it appears that....It's not a motorcycle one, and bigger than the current one that I'm happy with. So just like my 2008 Mercedes sat-nav, I won't be able to get updates any more. The funny thing is, generally, roads to tend to stay in the same place. So, give it another 10 years or so, maybe I'll consider it, if I'm still alive.....or unless they come up with something that is actually a marked improvement on my current one.

 

[canderson]

Surprised they didn't send you a suggestion on a new Rider 550 instead. That said, you're 410 isn't obsolete. I think the email was for something else you previously owned. The 410 has 16GB of storage, and is still being offered new maps.

"The funny thing is, generally, roads to tend to stay in the same place."

Guess that depends upon where you are. Here, they move the odd one around and add new ones constantly.

Moreover, they are constantly adding parking lot geometry. Sounds trivial until you realize that office building you've plugged in backs up to the M-25 and the old map shows that as the closest access and the device drops you off on the shoulder Silly but annoying.

And that's the reason they can't any longer fit a Western Europe map into 2GB.

Then you've got changing speed limits and traffic patterns (IQRoutes data) that don't get updated without map updates. Perhaps those never change where you are, either, but we've seen widespread speed changes in parts of the UK enough times, and those matter to ETA calculations.

 

[Willy875]

Hi all at tomtom forums. I have a 2017 tomtom rider 410, which is a waterproof motorcycle sat-nav. today I get an email from tomtom saying that it won't accept the new maps so I should buy a new GO navigator 6". Great, but, it appears that....It's not a motorcycle one, and bigger than the current one that I'm happy with. So just like my 2008 Mercedes sat-nav, I won't be able to get updates any more. The funny thing is, generally, roads to tend to stay in the same place. So, give it another 10 years or so, maybe I'll consider it, if I'm still alive.....or unless they come up with something that is actually a marked improvement on my current one.

Do you have another GPS other than your rider 410?

 

[Kieron M]

Hi there @Robbie4T -

I believe your Rider 410 may have an internal memory of 16GB and a MicroSD memory card slot? If so, then that is the same that a Rider 500/550 has. Something doesn’t quite add up and I agree with @canderson that a Rider 550 should have been recommended if there is an issue of “new” maps not being accepted or even a processor compatibility problem on your Rider 410.
Memory shouldn’t be an issue as I have Europe v1125 - United Kingdom and Republic of Ireland v1125 - Poland v1125 and still have 3.37GB left internally. Did the email specifically state it is a Rider 410 map issue, as @Willy875 states you may have another GPS? New maps should be available in May.

 

[Willy875]

The difference between the rider 410 is the rider 550 is the maps
Europe 48 countries for the 410 versus world maps for the 550.

 

[Kieron M]

I think we need to establish/be more specific as to why the Rider 410 won’t accept new maps considering it also has an SD memory card slot.

 

[canderson]

The difference between the rider 410 is the rider 550 is the maps
Europe 48 countries for the 410 versus world maps for the 550.

The 400 sold here in NAM had world maps included (serial KA). I believe the Euro version (serial KD) did as well.
It was the Rider 40 and 42 (serial KC and KE) that only had regional maps.

 

[canderson]

I think we need to establish/be more specific as to why the Rider 410 won’t accept new maps considering it also has an SD memory card slot.

I don't think the OP is reporting that he's not been able to get new maps on his 410. I think he is only responding to an email from TT about a different TT device that he thought applied to his 410.

 

[ahasibrm]

I registered here today because I got the same email and want to know what's going on. Here's the text:

A new TomTom device awaits you​

We noticed that your current SatNav is incompatible with TomTom’s latest map update and needs to be replaced. It has been a while since your Rider 550 was updated. Roads change all the time, our maps do too. But don’t worry, we have the hardware upgrade you need right here, so we can continue the journey together easier and faster. To make the change smoother, we are giving you an exclusive discount of 35%.

Hovering over the "buy now" button shows a URL from TomTom.com, so I clicked it. 404-page not found. I booted up my 550 and it's updating just fine.

I'm in California.

 

[canderson]

Wow. That email makes absolutely no sense whatsoever. The 550 is most definitely compatible with current map updates. Will pass a copy of that along to someone who may be able to run it up the line to put a stop to it.

What's the url that is bringing up the 404 error?

 

[ahasibrm]

What's the url that is bringing up the 404 error?

Get ready—

http://click.tomtom.com/f/a/qRBCI2OEnhrdXoY5_RTKNQ~~/AAAh8AA~/RgRn_xbgPwRXBXNwY2V1QgpmFOCRHGYyFzH-UhJzcG9ydGJpa2VyQG1hYy5jb21YBAAAAJ4~?target=https%3A%2F%2Fwww.tomtom.com%2Fen_us%2Fnavigation%2Fpromo%2Freplacement-offer%2Fema%2Fgo-exclusive%2F%3Fprefix%3D%26utm_source%3Done-off%26utm_medium%3Demail%26utm_campaign%3Dco_dr_eol_drive_rm2_202404_ecomcrm_1268

 

[GMONEY]

I also got that email todaytoo. My Device is a 2021 TomTom Go Supreme.

"Stay on Track with 35% OFF"

"We noticed that your current SatNav is incompatible with TomTom’s latest map update and needs to be replaced. It has been a while since your GO Supreme 6 was updated. Roads change all the time, our maps do too.

But don’t worry, we have the hardware upgrade you need right here, so we can continue the journey together easier and faster. To make the change smoother, we are giving you an exclusive discount of 35%."

"This message is applicable for your device with serial number ZE3499I00211. To update your profile log in with your TomTom account and click My Products."


NO, I AM NOT SPENING ANOTHER DOLLAR TO BUY ANYTHING FROM TOMTOM AGAIN.

I last updated the map in January 2024 , YET, "It has been a while since your GO Supreme 6 was updated."


They use the vague, catch all term, incompatilbe instead of explaing WHY my device is incompatible with the latest map update. This is done on purpose.

They are implying that the hardware itself is outdated and needs upgraded when infact this is not the case...and therefore I need to spend even more money with them. The only limitation at work for map updates is free storage space.

Yet, there is 4.269 GB internal storage free on my device. Also, I have a 32 GB SD card installed in the expansion slot; none of which is being used.

Conveniently, there is only limited ability to contact them contact them...on their terms...useless "chat".

My TomTom has lifetime map updates .....that is until they arbitrarily decide thet don't want to provide map updates anymore.''


This company is SO @#$ @#$@#$@#$@# obnoxious.

By comparrison I have an older 2017 Garmin Nuvi 2557 that Garmin is still supporting with map updates after 7 years...last map update was March 13 2024.


What is laughable is that this TomTom's performance sucks. Have been uphappy with this TomTom since I bought ti in 2021, but, at least the maps were beign updated and it was working abeitly slowly.

One final thing...Went to their website and If I spend $69.95 for a yearly subscription or $59.95 for a single download ; I can download maps for my device which their website verified my device as being compatible...you type in the first 2 digits of your serial number...says my device was compatible for map updates.

 

[GMONEY]

Wow. That email makes absolutely no sense whatsoever. The 550 is most definitely compatible with current map updates. Will pass a copy of that along to someone who may be able to run it up the line to put a stop to it.

What's the url that is bringing up the 404 error?

I also got this email sent to me too...see my post....and when I clicked on the "buy now" button and also got a 404 error...was interested in what the specs were for their latest device was vs my TomTom go Supreme which they say is not compatible with map updates.

They want to hit the $ on the registor, but yet their "buy now" link results in a 404 error? lol

I'm able to update camera data and charging point data though....

 

[GMONEY]

I registered here today because I got the same email and want to know what's going on. Here's the text:

​

​ ​ ​ A new TomTom device awaits you​

​

​ ​ ​ We noticed that your current SatNav is incompatible with TomTom’s latest map update and needs to be replaced. It has been a while since your Rider 550 was updated. Roads change all the time, our maps do too. But don’t worry, we have the hardware upgrade you need right here, so we can continue the journey together easier and faster. To make the change smoother, we are giving you an exclusive discount of 35%.

Hovering over the "buy now" button shows a URL from TomTom.com, so I clicked it. 404-page not found. I booted up my 550 and it's updating just fine.

I'm in California.

They seem to be sending this message out in bulk to a lot of people automatically. I also got it today and registered here to see what is going on. Clicked the "buy now" link and got a 404 error too.

My TomTom Go Supreme that had lifetiem map updates....no longer has lifetime map updates....lol


Guess they need to beef up their quarterly results...lets hit that $ on the cash register and make lots of devices not compatible with map updates...

 

[GMONEY]

Surprised they didn't send you a suggestion on a new Rider 550 instead. That said, you're 410 isn't obsolete. I think the email was for something else you previously owned. The 410 has 16GB of storage, and is still being offered new maps.

"The funny thing is, generally, roads to tend to stay in the same place."

Guess that depends upon where you are. Here, they move the odd one around and add new ones constantly.

Moreover, they are constantly adding parking lot geometry. Sounds trivial until you realize that office building you've plugged in backs up to the M-25 and the old map shows that as the closest access and the device drops you off on the shoulder Silly but annoying.

And that's the reason they can't any longer fit a Western Europe map into 2GB.

Then you've got changing speed limits and traffic patterns (IQRoutes data) that don't get updated without map updates. Perhaps those never change where you are, either, but we've seen widespread speed changes in parts of the UK enough times, and those matter to ETA calculations.

Their newer devices come with 16 GB of internal storage just the older models, yet the older models are not compatible with map updates? WTF?

And that's the reason they can't any longer fit a Western Europe map into 2GB."

This shouldn't be an issue when you can install a 32 GB SD card into the expansion slot.

Interesting enough; I have a 32 GB SD card installed in the expansion slot of my TomTom Go Supreme and none of the storage space is being used....0%

Got an email today that my device is not compatible with map updates....SCAM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

 

[Silberpfeil]

I also got this mail. My VIA has lifetime map udate, and is not on the latest "end of life" list. I don't understand this mail...

I am from Hungary, that means that TomTom is annoying people worldwide with this e-mail.

 

[GMONEY]

I think we need to establish/be more specific as to why the Rider 410 won’t accept new maps considering it also has an SD memory card slot.

I have a TomTom Go Supreme (2021) that also won't allegedly accept new maps. It has 16 GB of internal memory with 4.2 GB + free and a 32 GB SD card installed in the expansions slot.

I have a Garmin Nuvi 2557 that has less total internal memory (7GB) ; less internal memory free (557 MB) but, I was able to update the maps yesterday with the current maps dated March 2024....this is a 7 year old device (2017) and its still being able to be updated with maps.

 

[Niall]

@GMONEY What was the previous TomTom device that you had before the GO Supreme? As I suspect that the email refers to that

 

[Silberpfeil]

@GMONEY What was the previous TomTom device that you had before the GO Supreme? As I suspect that the email refers to that

By the way: My VIA is my first TomTom...

 

[Willy875]

Making an email sending error can happen to anyone, even to Tomtom.
As they often say, only those who do nothing never make a mistake.