Unable to connect message for traffic data

[PeterMa]

I have a OnePlus Nord2 phone and TOMTOM Go Essential device. I have connected the phone via bluetooth and is seems to have some sort of connection ...Hands-free calls is showing connected.....but Data for traffic shows the message: Unable to connect; anyone know why this is and what I can do?

 

[Willy875]

Have you agreed to share information with Tomtom?

 

[canderson]

See what happens if you use your phone as a WiFi hot spot and connect your Essential to that. Are you then able to receive traffic?

 

[PeterMa]

I've connected to my phone as a wifi hotspot but it makes no difference; how do I agree to share information with TOMTOM?

 

[PeterMa]

I've checked - I have agreed data sharing

 

[canderson]

While you may be connected between device and phone, that doesn't necessarily mean that your cellular plan currently allows for using your phone as a hotspot device to the internet. Have you used your phone that way previously - for a PC for example? If not, you may need to check with your carrier to be sure it's part of your plan.

 

[Willy875]

At the top of the GPS screen on the right is the icon of the 2 cars, is there a cross or without the cross?

 

[PeterMa]

I have used my phone as a hotspot with my laptop and never had a problem