I have purchased a tomtom go expert, i am unable to connect to wifi, it says no internet connection. Can anyond help?

[andy3933]

I have purchased a tomtom go expert. I am unable to connect to wifi, ig says no internet connection. Can anyone help please?

 

[canderson]

Indicates you're connected to a WiFi device, but not making a connection beyond that.

What are you using for a WiFi hotspot? If it's your phone, be sure that your provider has enabled tethering on your plan. Have you tried alternate WiFi sources?

 

[Willy875]

I have purchased a tomtom go expert. I am unable to connect to wifi, ig says no internet connection. Can anyone help please?

Does your go receive satellites?

 

[Jazz@1108]

@andy3933
Perform the below steps and it should resolve the issue:

a) First, fully charge the device through a wall charger.

b) Make sure the device is NOT connected to a computer.

c) Kindly go outside where there is a clear view of the sky and let the device connect to the GPS signal. Let the device boot completely and wait till the navigation arrow on the map screen turns Blue (which indicates that the device has a valid GPS signal).

d) Once done, then try to connect to Wi-Fi and test. NOTE: The GPS unit should not be connected to a computer. You can connect to a wall charger.

e) Please do not connect to the Wi-Fi networks mentioned below:

Public Wi-Fi
Guest Wi-Fi
Office Wi-Fi
Restricted Wi-Fi.

 

[Bomber]

Hi thanks for reply’s thought I had it last night connected to Lap top and it said it was loading new maps etc thought great , turned on sat nab this morning and now it’s saying no maps available reinstall map I already own or go to Tom Tom shop and buy one , where’s all the stuff that was on there before

 

[Jazz@1108]

@Bomber Share the GPS unit model.

 

[canderson]

Hi thanks for reply’s thought I had it last night connected to Lap top and it said it was loading new maps etc thought great , turned on sat nab this morning and now it’s saying no maps available reinstall map I already own or go to Tom Tom shop and buy one , where’s all the stuff that was on there before

Be SURE that you've got your laptop's power mode set up such that it does NOT go to sleep after X minutes of 'inactivity'. It's stupid, but download activity isn't considered 'activity' by most laptops. You'll need to restart the map download with the laptop set up such that it does not time out.