Traffic Services not working Go Premium X

[rondeco30]

Hi All,

I'm having a problem where my traffic services aren't working, it was all working fine last week first thing I knew was when it didn't take me round a 2 hour delay on the M27 last Saturday. I've tried everything advised on the TomTom Support YouTube video, (except a full reset) downloaded any updates and checked the 'About' section and both Traffic and Camera Services are showing as activated, one thing I have done that I've never had to do before is set my phone to Bluetooth Tethering which pulled in a GPRS signal on my device but still no Traffic Services, Cameras are working ok though.

Hope somebody can help.
T.I.A. Ron

 

[canderson]

Much fixed camera data is embedded in your map, so not a good indication of a connection.

What happens if you try to log in to TT "cloud"?

 

[rondeco30]

Much fixed camera data is embedded in your map, so not a good indication of a connection.

What happens if you try to log in to TT "cloud"?

Hi, thanks for your response. I'm not familiar with TT Cloud, I can sign in to My Drive ok. I planned a route and it gave me three options including delay times in minutes.

 

[canderson]

Yes, I referred to MyDrive when mentioning 'cloud', so we know you're connected at least. You may need to contact TT about the issue.

That said, I recall that loading any map for an area where traffic service wasn't available could cause traffic not to work anywhere. Including Russia in the map set was, I believe, one of the potential causes for this. If you have Russia loaded, you might want to delete it, then reset your device and see if traffic comes back.

 

[rondeco30]

OK thanks, I'll try and get hold of somebody at TomTom, no never had a Russia map installed.

 

[rondeco30]

Wow that was hard work! Connected to a foreign call centre where the support agent reads parrot fashion from a script, bit like the old AOL days when the only advice they could offer was to clear your Temporary Internet Files!

When asking if there was a tech person I could talk to I get told "No we don't offer telephone support any more as this method is more efficient"