Thanks for the prompt reply. My Operating system is windows 10. When the Go. screen asks "Connect to computer" tapping on "yes" brings no response what so ever. .When I plan a route, (on the computer) with device connected -HOME 2 -"plan a route", and then disconnect the device and place it in my car, it will talk me through the planned route, but the screen will remain locked on "I agree"Frozen only when attempting to connect to PC, or frozen when using standalone?
The error code you note is coming from Home. I assume the full context is
ERROR: 2152398878/#https://home.tomtom.com/redir/services: Error from server: HOME cannot connect to the TomTom server. HOME cannot connect to the TomTom server.
These should not be related situations and need to be dealt with separately.
When your device is connected to your PC, and ignoring Home for a moment, can you see the contents of your 630 using the operating system? (Don't know if you're on some version of Windows or Mac, so it's either Explorer or Finder). Your device should look like a thumb drive or similar external drive.
Did that OK & was wondering if the 630 maybe too full & that would prevent the touchscreen from going further than the OK to connect to computer screen or I Agree to : no matter how many times I tapped on the Screen
& I did the Updates OK via the Web by the way after hitting the reset button with the USB plugged in
but still stuck as this thread topic is about as I had to delete the phone contacts manually as they saved as a text file
as the Factory Reset isn't possible without the screen working as I wanted to delete the previous owners data
so was wondering if some of the files or ALL of the 630 files were wiped if like a reformatted hard drive,
the Home Software would reload it from the 630's Flash Drive if it has one ? & updates would happen etc
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