TomTom Rider 550 "No Route Possible"

[avillaschi]

I have a route planned (created in MyRouteApp, downloaded as an ITN file and loaded via the microSD card).

However, when I click on the route and the Rider tries to calculate it, it says "No Route Possible". Does not give me a chance to edit or find an alternative.

What could be causing this? I have used the same method described above (MyRouteApp > ITN file) to plan many routes, all of which work fine.

 

[raesewell]

You need to go back to MRA and zoom right in on every waypoint and make sure they are in the correct place. For instance if you have a waypoint on a motorway and use the "Avoid Motorway" option on the Tomtom it cannot calculate. Also you may have a waypoint in the middle of a road closure. Obviously road closures are temporary so if the trip is in the future it may be Ok when you actually ride it. To check for road closures use the Tomtom web planner.

 

[AndyPickett]

I have a route planned (created in MyRouteApp, downloaded as an ITN file and loaded via the microSD card).

However, when I click on the route and the Rider tries to calculate it, it says "No Route Possible". Does not give me a chance to edit or find an alternative.

What could be causing this? I have used the same method described above (MyRouteApp > ITN file) to plan many routes, all of which work fine.

You need to go back to MRA and zoom right in on every waypoint and make sure they are in the correct place. For instance if you have a waypoint on a motorway and use the "Avoid Motorway" option on the Tomtom it cannot calculate. Also you may have a waypoint in the middle of a road closure. Obviously road closures are temporary so if the trip is in the future it may be Ok when you actually ride it. To check for road closures use the Tomtom web planner.

 

[AndyPickett]

Did you ever figure out the problem? I am having same issues

 

[canderson]

Did you ever figure out the problem? I am having same issues

First see whether configuring your 550 to all route types (toll, unpaved, etc) makes any difference. We had one fellow here whose street in front of his house had been misidentified as unpaved, and his new TomTom wouldn't take him anywhere!

 

[fluff850]

Wow! A mislabelled road and the software won't work, that's not very useful! I'm loaded the Trans European trail GPX files onto my routes. When i try and use them i get the 'No route Possible' I've everything checked, unpaved roads, everything. I bought the rider 550 for the Trans European Trail GPX files, there must be a way for this very specialised equipment to do what its supposed to do!?

 

[Willy875]

Wow! A mislabelled road and the software won't work, that's not very useful! I'm loaded the Trans European trail GPX files onto my routes. When i try and use them i get the 'No route Possible' I've everything checked, unpaved roads, everything. I bought the rider 550 for the Trans European Trail GPX files, there must be a way for this very specialised equipment to do what its supposed to do!?

Have you opened this file to check the ride on Mydrive?

 

[canderson]

Wow! A mislabelled road and the software won't work, that's not very useful! I'm loaded the Trans European trail GPX files onto my routes. When i try and use them i get the 'No route Possible' I've everything checked, unpaved roads, everything. I bought the rider 550 for the Trans European Trail GPX files, there must be a way for this very specialised equipment to do what its supposed to do!?

A *.gpx file, especially a track, can go anywhere the creator wants, even where no roads exist at all. In the case of the TET, where the operative word is the last one - trail - there are sections of "goat track" being used that aren't in any automotive or bike road database. It's not a question of 'unpaved', it's a matter of 'unmapped'. The TET includes routing that isn't even reasonable for many larger bikes, much less other vehicles.

If the device can't find a road where it's being told to go...

No Route Found


I can empathize. Here we have still many forest service roads that are barely passable in a car, if at all, that aren't mapped. You can't use any manufacturer's PND or even phone apps to navigate these roads, since again, unmapped = unroutable.

It's possible to get TomTom to map these, but not on a priority basis. These are what the industry calls Net 2 Class 7 roads. Scratchings in the dirt, more like it. You'd need to request these additions online through the MSR tool. Especially where our forest service roads pass through heavily wooded area (which is often - hence the name forest service road) it's not even easy to use satellite or low aerial recon to figure out exactly where the road goes on the ground, and it's rare that any vehicle that can act as a 'probe' would ever pass by there to cause a map track to appear for the PND map developer like TomTom to see and flag for update.

 

[avillaschi]

Did you ever figure out the problem? I am having same issues

I did not. In the end I just edited the route in MRA and uploaded a different .itn file

 

[fluff850]

Thanks for the responses, I understand from a technical standpoint that if there’s no road it won’t plot a course. Its probably not practical to ask Tomtom to map the TET, my understanding is it changes fairly regularly. But you would think that it would be possible to have a function to use the GPX track overlayed on the map as background that you could just follow along. How does the Garmin do it?

Ps. I googled .itn file thing, what software did you use, google my maps? Maybe that will be my only option, it would be a shame to feel like I’m loosing out on the most interesting parts of the TET

 

[canderson]

But you would think that it would be possible to have a function to use the GPX track overlayed on the map as background that you could just follow along. How does the Garmin do it?

AFAIK, not even the Garmin automotive units are capable of this kind of use - only the handhelds (which I also own), and then not in 'routing' mode (similar to how automotive units work) which some of the newer devices have the ability to do.

Those of us who do 'off road adventures' really don't have many choices for navigation equipment apart from handhelds, which by purpose of design, have rather small screens.

 

[GrahamMarsden]

This is just another ridiculously bad piece of programing from TomTom.

I encountered this when using Live Traffic on my Rider 550, a road was closed *on* a route I was currently using and that was where I'd marked a waypoint.

It threw a tantrum, not allowing me to edit the route on my device, nor find an alternative and I eventually had to clear the route entirely.

I used to program computers and I cannot believe that someone didn't think to test for a condition such as this (or couldn't be bothered).

It's a shame, because I like the Rider 550, but parts of the interface are appallingly badly designed and not at all user friendly :-(

 

[canderson]

If the "route" you had saved was actually a "track" (in *.gpx parlance), this will have forced the device to take exactly the track specified without any chance for deviation.
How as this "route" created? By an external tool, and delivered to your 550?

 

[GrahamMarsden]

it was some years ago, so I don't recall. It may have even been a .itn file that was created on my old Rider V2 and ported across.

The point, though, is that there was *no way* to actually edit it via the device, for example by simply deleting a waypoint, something that had been entirely possible and simple in the old V2.

 

[canderson]

it was some years ago, so I don't recall. It may have even been a .itn file that was created on my old Rider V2 and ported across.

The point, though, is that there was *no way* to actually edit it via the device, for example by simply deleting a waypoint, something that had been entirely possible and simple in the old V2.

Ah, now THAT'S true enough. Used to be we were able to edit all kinds of things on the unit, even so far as to develop custom POI groups right on the device. I miss those days, too.