TomTom Rider 2nd Ed. won't connect to Headset

Discussion in 'Bluetooth/Phone Connectivity' started by eglideic, Oct 5, 2013.

  1. eglideic

    eglideic

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    I can't get a headset to work with my TomTom Rider 2nd Edition.
    I got the GPS used and the Headsets I've tried with it were new.
    I've done the connection procedure numerous times and the machine knows there is a headset and calls it by the model name and the headset beeps, but I can't get a voice out of it.
    I've tried the reset button, but no success.
    I've tried several different headsets, thinking it was the headset, but I took it to a repair shop and the guy thought it might be the TomToms antenna.
    Anyone else have this problem and know the fix.
     
    eglideic, Oct 5, 2013
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  2. eglideic

    canderson Moderator

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    Do the headsets you have tried support the Bluetooth A2DP profile? That's the only one that your Rider recognizes.
     
    canderson, Oct 5, 2013
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  3. eglideic

    eglideic

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    Thanks for trying to help.
    I am not a savvy tech geek and really am in the dark on this.
    The headsets I tried are a Jabra BT2045 and an Emerson EM228WM
     
    eglideic, Oct 5, 2013
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  4. eglideic

    canderson Moderator

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    Bluetooth 'profiles' are the 'languages' that Bluetooth device knows how to speak. One language is used for things like keyboards, several different ones for audio, a couple especially for printing, etc. Each Bluetooth device supports one or more of these 'profiles', but by no means does any device support all of them.

    The Jabra site is very unhelpful. They only mention a profile that they do NOT support, and neglect to mention what they DO support: http://www.jabra.com/Products/Bluetooth/JABRA_BT2045/Jabra_BT2045
    And their user manual's file name is in some goofy file format (.ashx ???), but it's really a PDF file, so I just renamed it and read it, and THAT doesn't say what profile this headset supports, either.
    OK - nuts to Jabra for the time being.

    Alas -- no luck with the Emerson unit, either!

    It's stupid that neither of these manufacturers give the user any clue as to which Bluetooth audio profiles their devices support.

    All I can advise is that you find/borrow/steal/beg a unit that clearly claims to support the A2DP Bluetooth profile and try that with your headset.
     
    canderson, Oct 5, 2013
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  5. eglideic

    eglideic

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    Well the thing that doesn't make sense is that thev TomTom does recognize the headsets and calls them by name as in "Do you want to connect to Headset BT2045" and I click yes but when i test it nothing comes out of the headset.
     
    Last edited by a moderator: Oct 8, 2013
    eglideic, Oct 5, 2013
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  6. eglideic

    dhn Moderator

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    See here:

    https://www.tomtomforums.com/threads/rider-2nd-edition-blue-tooth-problems.18278/

    I also found this :

     
    dhn, Oct 5, 2013
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  7. eglideic

    eglideic

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    I got it fixed. THANKS.
     
    eglideic, Oct 5, 2013
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  8. eglideic

    canderson Moderator

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    Was it just a matter of a pairing issue? Which of the two (or both) units worked?
     
    canderson, Oct 6, 2013
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  9. eglideic

    eglideic

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    It was just operator error.
    I just kept trying to pair it and trying different things.
    When trying to pair it, the TomTom would ask me if it was a Bike or Car Bluetooth.
    All I knew for sure was that it was a Wal-Mart Bluetooth.
    But I think clicking on the Bike made it work.
     
    eglideic, Oct 6, 2013
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