TomTom One "Poor GPS Reception"

[GrahamWalker]

Hi, i have tried to find an answer to this question on the forum but to no avail, i apologise if it is already covered somewhere.

I have a TOMTOM One IQ Routes and all has been working well for about four months or so. Today I connected it to my PC and installed all of the recommended updates - GPS Quickfix [or something similar] was included in the update.

Now my device will not pick up any satelites at all and there is a message in the bottom right hand corner saying "Poor GPS reception".

The problem is not due to my location as I have had the device in my car on a journey of over 100 miles and nothing changes.

If anyone has any suggestions on how to rectify this problem then I would appreciate your help.

many thanks in anticipation.

Graham

 

[dhn]

It is more difficult for the unit to grab a gps signal if the tomtom is not stationary in an open position.

 

[GrahamWalker]

Hi, and thanks for your reply.

I have used the sat nav in the same way as always and it normally picks up a signal withing 2-3 minutes. I have tried it whilst stationary and whilst moving but to no avail.

 

[dhn]

Use Explorer to delete everything in the ephem folder on your unit.

Go here: C:\Documents and Settings\yourname\My Documents\TomTom\HOME\Downloads\complete\ephemeris and delete all sub folders found there.

Connect to Home and a new quickfix file should download. See if that helps.

 

[GrahamWalker]

Hi.

Did as you suggest but no change.

Investigating further I found that when I check the GPS Status the Black/Orange disc in the right hand corner is not rotating. Is this a "hardware" fault or something I can put right? I suppose i should also ask, could this have been caused by a software update or just bad timing?

 

[dhn]

If it isn't spinning, that often is an indication of hardware problems.

Is your unit under warranty?

 

[GrahamWalker]

Hi dhn and thanks once again for your response.

I have had it for less than a year so I guess it is still under warranty.

Could I have caused this problem? Just a thought but after planning a journey I needed to make later in the day, I left the unit on my laptop for about two hours. I feel sure that I have done this before, but all seemed to be working before this.

 

[dhn]

That shouldn't have done anything.

Call support at 866-486-6866 for information regarding the return of the unit.

 

[GrahamWalker]

Many thanks!


I will do that tomorrow.