TomTom 620 connectivity

Joined
Jun 16, 2018
Messages
2
Country
<img src="/styles/default/custom/flags/au.png" alt="Australia" /> Australia
TomTom Model(s)
GO 620
Hi, just got a 620 to replace my faulty 6200.
I am having problems, unit will connect via the app for a few days, then, without notice, sometimes in the middle of a trip, lose connectivity..the app will sometimes show “device out of range” or cease to send trips from the app ( iPhone 7) to the device.
Surely I don’t have to use hotspot if I have the app ? I don’t understand why it will work perfectly for a few days then stop ?
TomTom have been of little or no assistance
Any thoughts ?
Allan
 
Did you actually call support?:

1f1e6-1f1fa.png
Australia
1300 135 604
Monday-Friday:9:00 am to 5:30 pm AEST
 
Did you actually call support?:

1f1e6-1f1fa.png
Australia
1300 135 604
Monday-Friday:9:00 am to 5:30 pm AEST
Yes, they advised me to do a re set on both device and phone, which I did, and it worked for a few days, then failed again. Has anyone else experienced this issue?
 

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