TOM TOM not charging

[Ron Richter]

My TOM TOM Multi-sport GPS was fine yesterday - downloaded my run ... today when I went to use it was dead now it is showing Dec 31st and the wrong time and not charging - any ideas on what to do?

Thnaks

 

[Arno]

Welcome to TomTomForums.
I think none of the active moderators have such equipment.
Let's hope that one of the visitors will be able to help you.

Alternative, call TomTom Customer Service

866-486-6866.
Monday - Friday: 9:00 a.m. to 8:00 p.m. EDT.
Saturday: 10:00 a.m. to 6:00 p.m. EDT

 

[canderson]

Ah, but we do! (Several different ones, in fact).

@ron
Sounds like it drained while it was on the 'charger' dock. Have seen issues with contacts here a couple of times. Does sliding the watch back and forth a few times do any good? Does holding the two together bring back the battery icon? Does the fit between the watch and dock still feel relatively tight, or is it getting sloppy to the point where it almost falls off?

 

[Ron Richter]

the connection still feels tight - i tried all suggested now there is a battery with a line thru it on the screen

it just started to work - i rubbed it back and forth a few more times - how do i clean the connections

 

[canderson]

Start with a Q-tip dipped in isopropyl alcohol. Give contacts a swipe on both watch side and dock side.
If that doesn't work, we may have to resort to a GENTLE pencil eraser application.

 

[Ron Richter]

thanks will give that a try

 

[canderson]

Yes, let us know.

Early on, I had one watch whose band tended to hold in a position that put a lot of strain on the connector. For that particular band, I removed the watch from the band for charging.
FWIW, I have one of the sports model without HRM that I use with the two bike sensors (crank and wheel), a sports model with integrated HRM sensor, and one for golf. Sometime, I should wear the last two together to see how much my heart rate goes up when I shank a shot!

 

[Ron Richter]

the alcohol worked great - thanks so much for tip - not sure what I would do without my watch!