Runner Cardio quits recording mid-run


Joined
Oct 30, 2016
Messages
3
Country
<img src="/styles/default/custom/flags/us.png" alt="United States" /> United States
TomTom Model(s)
Runner Cardio
Often when I'm out running, my Runner cardio will quit tracking. I'll look down and it will return to the home screen. Then I have to restart it. When I get home and connect it to my computer, instead of one 9 mile run, there's four shorter runs.

Also, how can I customize the screen to show me the stats I want to see. I don't care how many calories I burn. I want to see my HR and pace.

I got the Tomtom for the HR monitor and it's accurate for that. Problem is the unit acts like it's smarter than me. I just want the thing to tell me the information I want it to and nothing more.
 
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dhn

Moderator
Joined
Oct 1, 2007
Messages
23,181
Location
Toronto Canada
TomTom Model(s)
1535 LIVE; Via 1605; Go 50; Go 520
You should call support Monday for your issues:

United States
866 486 6866
Monday - Friday: 9:00 a.m. to 8:00 p.m. EST
Saturday: 10:00 a.m. to 6:00 p.m EST
 
Joined
Oct 30, 2016
Messages
3
Country
<img src="/styles/default/custom/flags/us.png" alt="United States" /> United States
TomTom Model(s)
Runner Cardio
It's been staying on, now that I posted something. I think it was losing GPS signal, since I'm in a relatively rural area. Another issue plaguing this is: When I'm ready to run it says "Please Wait" and takes forever before it says "Go." That's a PITA when I'm doing a 5k and the race starts. Is there a way to just tell it to start?
 
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canderson

Moderator
Joined
Dec 28, 2007
Messages
11,355
Location
Colorado, USA
TomTom Model(s)
GO720, GO740TM Live, GO 1535 Live, Via 1535, Via 1605, GO 52, GO 600, GO 620, GO 630, TomTom Bridge
Rural areas won't bother a GPS signal, unless 'rural' includes a lot of heavy tree cover. You'd be worse off in any skyscraper jungle of a metro downtown area when it comes to getting a decent GPS fix.

Now the fact that it's taking a long time (can you say how long, roughly?) in the "Please wait" mode DOES indicate that it is taking a longer time than normal to get a GPS fix (that's why it's delaying you). All 3 of my TomTom watch units bring up a signal within 15 seconds worst case, even indoors. Can you describe your typical terrain/topography when starting your run?
If it's nothing unusual that would prevent a quick lock, then I'd be concerned about that particular unit. Still under warranty?
 

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