Route directions not showing

Discussion in 'Technical Support' started by Hodag17, Aug 17, 2017.

  1. Hodag17


    Aug 17, 2017
    Likes Received:
    TomTom Model(s):
    Go 60
    The route directions are not showing at the top of the screen (Go 60). The route is still highlighted on the screen, but without the directions at the top, city driving is hard when no exits, streets, etc. are listed as being the next thing to look for.
    Also, logging into Direct Connect- I can put in my e-mail without the correct PW (which I don't know) and it says it has an account registered with my e-mail. However, to request a new pw doesn't work when you click on 'send'.
    Hodag17, Aug 17, 2017
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  2. Hodag17

    dhn Moderator

    Oct 1, 2007
    Likes Received:
    Toronto Canada
    TomTom Model(s):
    1535 LIVE; Via 1605; Go 50; Go 520
    Call support to assist with account information and other issues. But newer models do not always show the next exit if beyond a number of miles.

    United States
    Monday - Friday: 9:00 a.m. to 8:00 p.m. EST
    dhn, Aug 17, 2017
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