Route directions not showing

Discussion in 'Technical Support' started by Hodag17, Aug 17, 2017.

  1. Hodag17

    Hodag17

    Joined:
    Aug 17, 2017
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    TomTom Model(s):
    Go 60
    The route directions are not showing at the top of the screen (Go 60). The route is still highlighted on the screen, but without the directions at the top, city driving is hard when no exits, streets, etc. are listed as being the next thing to look for.
    Also, logging into Direct Connect- I can put in my e-mail without the correct PW (which I don't know) and it says it has an account registered with my e-mail. However, to request a new pw link....it doesn't work when you click on 'send'.
     
    Hodag17, Aug 17, 2017
    #1
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  2. Hodag17

    dhn Moderator

    Joined:
    Oct 1, 2007
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    Location:
    Toronto Canada
    TomTom Model(s):
    1535 LIVE; Via 1605; Go 50; Go 520
    Call support to assist with account information and other issues. But newer models do not always show the next exit if beyond a number of miles.

    United States
    877-757-7137
    Monday - Friday: 9:00 a.m. to 8:00 p.m. EST
     
    dhn, Aug 17, 2017
    #2
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