hi my my pro 7100 stopped working on the road so tried the turn it off and back on again then got the red x tomtom/support. got home tried to connect to mydrive just says connecting and doesn't do anything from there. i have updated my drive to latest version and tried soft reset still nothing and when i try hard reset it just does a soft reset twice then nothing after that so im unable to get into the bios. tried contacting tomtom but they want a webfleet number which i dont have as its my own personal device. and waiting on a reply from the company i bought it from. so any ideas what to try next anyone.