second hand 7100 pro truck

Discussion in 'Technical Support' started by JRB, Mar 21, 2012.

  1. JRB

    JRB

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    TomTom Model(s):
    7100 PRO
    Hi,
    i have bought a 7100 pro truck and it requires PIN code of 9 letters ; the problem is that it is a second hand thing (i have bougt it by judicial auctions) ; the ancient owner told me to contact Tomtom website who will unlock it and resolve the problem. As i cant see any phone number support for my country (France) i write here to get some help.
    ps ; scuse my poor english
    Thanks for help
     
    JRB, Mar 21, 2012
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  2. JRB

    Lupus

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    TomTom Model(s):
    Start² IQR CE, XL LIVE IQR EU
    Hi,

    I've written a guide some time ago about how to contact customer support for the consumer devices. You'll find it using the link below.

    How to contact TomTom customer support (hyperlink)

    As your device is a business device though it might possible that you won't get help from them but you'll have to contact business support. Please click on the support tab on the website of TT business solutions to get that support line.

    TT business solutions (hyperlink)


    Regards
    Lars.
     
    Lupus, Mar 21, 2012
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  3. JRB

    JRB

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    TomTom Model(s):
    7100 PRO
    Many thanks.
    But when i enter serial number it finds nothing ; and i cant see the model 7100PRO in the list so i cant pick it. So bad. Any ideas ?
    Tx again
     
    JRB, Mar 21, 2012
    #3
  4. JRB

    Andy_P Moderator

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    On which site? If you are trying on the normal www.tomtom.com site then it's not surprising...as Lupus says, TT keep the business side completely separate. You seem to have to do a lot more by personal contact with one of their business advisors.

    At the very least, you'll have to supply them with faxed or emailed copies of any receipts or proof of purchase, otherwise there's nothing to prove you didn't nick it.

    To be honest, I reckon they might STILL say there's nothing they can do. The seller was a bit naughty if he suggested that TT would be able to sort it out for you easily.
     
    Andy_P, Mar 21, 2012
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  5. JRB

    Lupus

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    Hi,

    the phone number for support in France is:

    if not having any product or

    if having a car navigation device.

    It might be though that you won't get an answer from them as your device is a business device. If you don't get an answer from them please try contacting business support.


    Regards
    Lars.
     
    Lupus, Mar 21, 2012
    #5
  6. JRB

    TTinterlink

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    TomTom Model(s):
    GO Live 825
    Try calling TomTom tech on 02072559788.
     
    TTinterlink, Mar 21, 2012
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  7. JRB

    JRB

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    Tx for phone numbers, i'll try to phone them tomorrow.

    ps : i have a bill.
     
    JRB, Mar 23, 2012
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  8. JRB

    JRB

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    They can do nothing they told me ^^
    tomtom pro truck 7100 >>> trash can
     
    JRB, Apr 3, 2012
    #8
  9. JRB

    TTinterlink

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    What have they said when you call. as i can look into this for you.
     
    TTinterlink, Apr 3, 2012
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  10. JRB

    TTinterlink

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    TomTom Model(s):
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    pm me the serial number and i will get back to you tommorrow.
     
    TTinterlink, Apr 3, 2012
    #10
  11. JRB

    canderson Moderator

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    I'll just delete the extraneous ones for you.
     
    canderson, Apr 3, 2012
    #11
  12. JRB

    JRB

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    ok ; thanks ; its my last post.
     
    JRB, Apr 3, 2012
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  13. JRB

    JRB

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    Hi canderson, how can i pm him without 10 posts ?
     
    JRB, Apr 3, 2012
    #13
  14. JRB

    canderson Moderator

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    Can't. It's the way the board software is configured. Were you finally able to PM? I didn't realize that deleting your extra posts would decrement your count. Thought it would just delete the posts. Sorry about that.
     
    canderson, Apr 4, 2012
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  15. JRB

    JRB

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    No problem canderson ; i just need 4 more posts.
     
    JRB, Apr 4, 2012
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  16. JRB

    JRB

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    Now i just need 3 more posts.
     
    JRB, Apr 4, 2012
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  17. JRB

    JRB

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    After that i just need 2 more posts.
     
    JRB, Apr 4, 2012
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  18. JRB

    JRB

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    Its cool, just one more and it is ok. I hope he ll be able to reply to me because he just dont have 10 posts^^.
     
    JRB, Apr 4, 2012
    #18
  19. JRB

    canderson Moderator

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    Give him your email address and he won't need to PM you.
    Let me know if you were able to PM him, and have an alternate method for contact, and I'll clean up the mess here.
     
    canderson, Apr 4, 2012
    #19
  20. JRB

    JRB

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    I gave him a week ago ; since i dont have news, i think he cant do anything.
     
    JRB, Apr 10, 2012
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