Please help! Tomtom One XL froze while updating and can't reset


Joined
Nov 24, 2013
Messages
1
TomTom Model(s)
ONE XL
Hello,

I have a One XL that was working fine until I tried to update its software.
I downloaded the Windows 7 Tomtom Home software on my computer and started the update.
The update failed and now the device is stuck on the "Please wait" screen.

I tried pressing the power button for 15 seconds or more but it does nothing, the screen is still stuck on "wait".
I unplugged and plugged it back into my computer but the computer does not recognize the device (because it is locked up).
I've tried to press the reset button and it's still frozen.

Please help!
Thank you.
 
Last edited:
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dhn

Moderator
Joined
Oct 1, 2007
Messages
23,143
Location
Toronto Canada
TomTom Model(s)
1535 LIVE; Via 1605; Go 50; Go 520
If your model does have a reset button, make sure you are making proper contact. Insert a straightened paperclip and listen for a little 'click'.
 

canderson

Moderator
Joined
Dec 28, 2007
Messages
11,252
Location
Colorado, USA
TomTom Model(s)
GO720, GO740TM Live, GO 1535 Live, Via 1535, Via 1605, GO 52, GO 600, GO 620, GO 630, TomTom Bridge
@dhn
The ONE XL does indeed have the pin reset in the bottom.. though I guess I've never been in a quiet enough spot to hear the thing click when actuated.
 

Arno

Moderator
Joined
Jun 3, 2008
Messages
3,603
Location
Toronto - Pickering, ON
TomTom Model(s)
930; GO 620; Start 63
If you are not too rough and are expecting it, you can easily feel the trigger point (on the 930, at least).
 
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canderson

Moderator
Joined
Dec 28, 2007
Messages
11,252
Location
Colorado, USA
TomTom Model(s)
GO720, GO740TM Live, GO 1535 Live, Via 1535, Via 1605, GO 52, GO 600, GO 620, GO 630, TomTom Bridge
Agreed. Definitely easier for me to do it by touch.
 

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