ONE 125 came out of package with a screen that has fine lines and is blurry

Discussion in 'Technical Support' started by woodsy, Aug 26, 2013.

  1. woodsy

    woodsy

    Joined:
    Aug 25, 2013
    Messages:
    4
    Likes Received:
    0
    TomTom Model(s):
    one 125
    Got this ONE 125 as a gift from Grandma. After I opened the sealed package, charged it. THe screen comes up with fines lines all across it and is blurry. using it for directions works fine if I could only see thru the fine lines and blurred screen to see where I am going. not on warranty anymore(of course). Trying to find a way to cure this blurriness????
    Tried rebooting, and more. Any suggestions out there??
     
    woodsy, Aug 26, 2013
    #1
    1. Advertisements

  2. woodsy

    dhn Moderator

    Joined:
    Oct 1, 2007
    Messages:
    23,001
    Likes Received:
    443
    Location:
    Toronto Canada
    TomTom Model(s):
    1535 LIVE; Via 1605; Go 50; Go 520
    How long did you charge the battery for? Try for at least a few hours...................
     
    dhn, Aug 26, 2013
    #2
    1. Advertisements

  3. woodsy

    Andy_P Moderator

    Joined:
    Feb 11, 2011
    Messages:
    4,683
    Likes Received:
    36
    Location:
    London, UK.
    TomTom Model(s):
    Go520,720,XL Live, Start60,Go940,950,1000,1005,New500,New5000
    That's not a problem I've seen before. Any chance you could provide a reasonably sharp photo of the screen showing the problem as you see it? ("macro" setting may be required, if you have it on your camera)
     
    Andy_P, Aug 26, 2013
    #3
  4. woodsy

    woodsy

    Joined:
    Aug 25, 2013
    Messages:
    4
    Likes Received:
    0
    TomTom Model(s):
    one 125
    SSCN0770.JPG
     
    woodsy, Aug 26, 2013
    #4
  5. woodsy

    woodsy

    Joined:
    Aug 25, 2013
    Messages:
    4
    Likes Received:
    0
    TomTom Model(s):
    one 125
    above is a photo of what my screen looks like ....as you can hopefully see there are fine lines and a certain fogginess to the picture. when I press on the screen everything works but I just can not read anything clearly. any help or ideas would be greatly appreciated.
     
    woodsy, Aug 26, 2013
    #5
  6. woodsy

    woodsy

    Joined:
    Aug 25, 2013
    Messages:
    4
    Likes Received:
    0
    TomTom Model(s):
    one 125
    oh, yes it has been charged for enough time. putting in directions is not a problem, I just can't see them.
     
    woodsy, Aug 26, 2013
    #6
  7. woodsy

    Andy_P Moderator

    Joined:
    Feb 11, 2011
    Messages:
    4,683
    Likes Received:
    36
    Location:
    London, UK.
    TomTom Model(s):
    Go520,720,XL Live, Start60,Go940,950,1000,1005,New500,New5000
    My guess is that it's a hardware fault.
    As a first suggestion I would try opening up the case and VERY carefully unlatching the large flat ribbon cable which connects the screen to the main circuit board, then re-attaching it.

    Instructions and videos on how to open the case are available on the web for most models if you do a Goole search for "Battery change on TomTom xxx".

    The ribbon cable connector has two TINY latches at the ends which need to be lifted up or out with something like a jewellers screwdriver (they should only move a mm or two) and the cable should then pull out easily. Wipe the old contacts on a piece of tissue and replace.

    If that doesn't fix it, you 'll need to replace the screen (it's easiest to replace it AND the digitiser as a single unit), they are usually available on eBay.
     
    Andy_P, Aug 26, 2013
    #7
  8. woodsy

    canderson Moderator

    Joined:
    Dec 28, 2007
    Messages:
    10,889
    Likes Received:
    184
    Location:
    Colorado, USA
    TomTom Model(s):
    GO720 GO 740 GO1535 GO1605 VIA1535 GO 600
    Agreed. You only want to lift those little latches a tiny bit to release the flex cable. We've had a number of owners try to lift them to 90 degrees and break them. The total angle you can and need to lift them isn't more than about 30 degrees, tops.
     
    canderson, Aug 28, 2013
    #8
    1. Advertisements

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.