Here's the reply... Take it as you want...
Subject
MapShare inconsistencies in the FAQ
Discussion Thread
Response (ST Tracey)02/06/2008 11:23 AM
Dear SShadow,
Thank you for contacting TomTom Customer Support. It is our goal to provide you with an exceptional customer experience. We are more than happy to assist you with your inquiry regarding the new Map Share feature.
For each map, we generate and update a database of map corrections for up to one year.
After one year, this database will no longer be updated with new map corrections, but can still be downloaded by anyone using that map version. In order to continue receiving new map corrections you will be asked to purchase a new map version which already contains the corrections reported by you and other users previously, as well as the changes made by the map provider.
If you have any further questions or comments, please email or call us at 866-486-6866 Monday through Friday, 8:30 AM until 7:00 PM EST. Thanks again for writing. At TomTom we believe in showing you the way the easy way.
With Best Regards,
Tracey and The TomTom Customer Support Team
Customer (SShadow)02/05/2008 09:29 PM
OK, on the following three linked FAQs, it is said we will receive user corrections to maps via MapShare.
http://www.tomtom.com/support/solution.php?GID=1&PID=1679&SID=0&CID=224&Language=4&FID=3068
http://www.tomtom.com/support/solution.php?GID=1&PID=1679&SID=0&CID=224&Language=4&FID=3071
http://www.tomtom.com/support/solution.php?GID=1&PID=1679&SID=0&CID=224&Language=4&FID=3071
But in this final one, it says that the user submitted information will be provided in future, periodic updated maps.
http://www.tomtom.com/support/solution.php?GID=1&PID=1679&SID=0&CID=224&Language=4&FID=2374
Can you so kindly provide an accurate answer to this? If we submit map changes (added or corrected roads, for example) are we going to receive those updates via MapShare? Or are we going to have to purchase new map versions to receive these updates?
This is a major concern because there are areas where the maps provided with your units are severely outdated or incorrect (I've read at least one case where an on/off ramp has existed for 40 years, yet it's not included in the map).
If I spend the time reporting problems with the maps, I want to know I am going to be able to reap the benefit - otherwise TomTom is reaping the benefit of my hard work - and then charging me for the privilege.
Thanks for your time.