Map would not install after downloading

[mijdeets]

I just went through the process of paying for a new map (north america) and went through all the steps where it said it was downloading. Then after a very long time it gave me a green checkmark saying the download was complete but gave me an error on the install line. Something about the device not there or something, I can't remember. But now what do I do? I just paid for this map and it's not on my device. Please help so I'm not out my money.

 

[dhn]

What model do you have. What firmware? What map did you download (It will be on your computer in the TomTom/Download folder in compressed form).

 

[doctormstein1]

map not installing

Just one possible cause, did you use a wireless notebook. For downloading maps since it is so big and takes a little time you really must use a wired computer to the internet. just a thought

 

[mijdeets]

OK, now that I've stopped panicking, I figured it out. I had just bought a SD card and the first time I went to TomTom Home it asked which device I wanted to select...the gps or the sd card. I assumed that since there wouldn't be enough room on the gps that I should choose the SD card. But that was the mistake. As soon as I selected the gps as my first device my map then showed up as an option to download and everything went fine.

PS..Before I figured this out, I called support and was not pleased at all. The guy on the end of the line was yawning, grumpy and would not give me any help at all unless I could duplicate the error, which is understandable, but at least be pleasant and walk me through what I should have done to make sure I was doing it right.