Tomtom 8275 Pro. US & Canada default maps. How to install other country maps?

[rubygoldie]

Hi. Im new to this forum, but have had various Tomtom devices for over 10 years, with Tomtom go 300 as my first device.

I am based in Australia. Just purchased a Tomtom pro 8275 from Ebay US with default US & Canada maps. I am trying to install Australia maps onto the device but have not been successful. I have tried downloading the maps to an SD card to install, but the device does not recognise the files. I have also tried installing the Tomtom Go Andriod App but that did not work either.

On on the Tomtom official website it says this device is unable to use maps from different regions.

Anyone has been able to find an alternative way to get a different region map installed on the Tomtom 8275?

 

[dhn]

I am not acquainted with a model 8275. Where are you getting the additional maps from? Perhaps someone else will have information you can use. Check back.

 

[rubygoldie]

I am not acquainted with a model 8275. Where are you getting the additional maps from? Perhaps someone else will have information you can use. Check back.

Hi dhn,

Im getting the maps as an update file downloaded into an sd card, from Tomtom Telematics Australia. Apparently the 8275 is a telematics model that is supported on a separate website different from the normal Tomtom website.

 

[canderson]

That device is what we call a TomTom "Bridge" unit, Yes, it's supported in an entirely different way than any of the consumer devices.

It is an Android based device that supports what are called NDS maps, also unlike consumer devices.
You've actually seen one, David. It's what I brought to Hamilton to show you that morning at Timmy's.

Nominally, the fleet manager of the business that deploys these units is in charge of distribution of new firmware, maps and other updates. The packages are created on the fleet manager's corporate server and distributed via WiFi or USB connection, or even by cellular if the particular Bridge device in question supports that..

On the Bridge unit, you would normally select the app called "Software update" and it would go out looking for any available package from the company's server. Where it looks is dependent upon a file in the root of the device called "update-locations". If you can supply the content of that file (it will be pretty short, and is in human readable text), we should be able to identify where it comes from.

 

[Monia700]

Hi how did you solve the problem I also have the US version.

 

[Monia700]

Hi how did you solve the problem I also have the US version.

 

[canderson]

Hi how did you solve the problem I also have the US version.

Does your screen show TomTom or Webfleet when it boots?

 

[Monia700]

Does your screen show TomTom or Webfleet when it boots?

Good afternoon, thank you for your review.

I bought navigator pro 8275 on ebay from usa have not yet seen what is loaded on the screen waiting for the parcel, I am from Moldova I will send you a photo.

I ask in advance because I have seen the U.S. map on the box.

 

[canderson]

How/where your device must go for maps will depend upon your answer, so let us know what you find.

 

[Arno]

Did TomTom still sell the PRO 8275 after it was boxed as a Webfleet item?

 

[canderson]

Did TomTom still sell the PRO 8275 after it was boxed as a Webfleet item?

Some number 'escaped' before the deal was made. Webfleet sells the 8475 now.

 

[Monia700]

How/where your device must go for maps will depend upon your answer, so let us know what you find.

Hello I have the navigator in place send you the image, please help with the European map

 

[canderson]

OK, yes, that is a US/Canadian model, not the Euro version (I can tell by the "OG" serial number), and is running 16.430 code. What I can't tell is whether the current map is a 'truck' version or not.

I also see from your boot screen that this device is 'under control' of the Webfleet updater.
The problem will be that it may be difficult to load a map set to your device that is different than what it was originally assigned.

The file you need is here, but I hesitate to suggest trying to load it >> https://mdm.business.tomtom.com/static/#/downloads
because as I say, you may run into problems loading a different map than what you already have. This is also an issue for the truck/non-truck versions of the map. If you have just the non-truck map for the EU, you can't install the truck map in its place.

One of the other things you are going to have to sort out is the firmware level on that device. 16.430 was released back in 2017 and is running on Android 4.3!

Honestly, I'd see if there's a Webfleet distributor in your area that is willing to work with you. This is the best contact list I have for Poland >> https://www.webfleet.com/pl_pl/webfleet/partners/find/sales/
I don't see that they have a partner in Moldova.

 

[Monia700]

OK, yes, that is a US/Canadian model, not the Euro version (I can tell by the "OG" serial number), and is running 16.430 code. What I can't tell is whether the current map is a 'truck' version or not.

I also see from your boot screen that this device is 'under control' of the Webfleet updater.
The problem will be that it may be difficult to load a map set to your device that is different than what it was originally assigned.

The file you need is here, but I hesitate to suggest trying to load it >> https://mdm.business.tomtom.com/static/#/downloads
because as I say, you may run into problems loading a different map than what you already have. This is also an issue for the truck/non-truck versions of the map. If you have just the non-truck map for the EU, you can't install the truck map in its place.

One of the other things you are going to have to sort out is the firmware level on that device. 16.430 was released back in 2017 and is running on Android 4.3!

Honestly, I'd see if there's a Webfleet distributor in your area that is willing to work with you. This is the best contact list I have for Poland >> https://www.webfleet.com/pl_pl/webfleet/partners/find/sales/
I don't see that they have a partner in Moldova.

Thank you for your response, what do you mean by working with me?

And another question, and if you try still try to load maps through the sd-card what may be the consequences.

What do you suggest I do in this case, tell me please.

Does anyone have a firmware image of the entire tablet for the EU region ?

 

[canderson]

Thank you for your response, what do you mean by working with me?

And another question, and if you try still try to load maps through the sd-card what may be the consequences.

What do you suggest I do in this case, tell me please.

Does anyone have a firmware image of the entire tablet for the EU region ?

I mean that I believe you will need to work with a distributor of these devices who may be capable of overriding the current configuration with tools unavailable to users.

Loading via SD card is how updates are normally performed.
I'm suggesting that the distributor may also be able to update the firmware on the device.

I honestly doubt, based upon my own experience, that you'll be able to accomplish what you need by yourself due to restrictions on what the device will allow you to download and install. As I say, it's not even possible to switch map TYPES, much less continents, by simply downloading a different map set and trying to install it. I hope that buying a U.S. spec device for use in Europe isn't going to cause you a lot of grief.

 

[Monia700]

I mean that I believe you will need to work with a distributor of these devices who may be capable of overriding the current configuration with tools unavailable to users.

Loading via SD card is how updates are normally performed.
I'm suggesting that the distributor may also be able to update the firmware on the device.

I honestly doubt, based upon my own experience, that you'll be able to accomplish what you need by yourself due to restrictions on what the device will allow you to download and install. As I say, it's not even possible to switch map TYPES, much less continents, by simply downloading a different map set and trying to install it. I hope that buying a U.S. spec device for use in Europe isn't going to cause you a lot of grief.

Hi
I wrote to webfleet
Here's the response

The navigation is designed for the US market and is unlikely to be modified to work in Europe. Also, the navigation is owned by Tom Tom, please still contact them

Please tell me what to do in this case)))

 

[Willy875]

Hi

write to Tomtom to see what they will tell you.

https://portals.webfleet.com/s/article/How-to-update-a-driver-terminal-PRO-8375?language=en_GB

 

[Monia700]

Hi

write to Tomtom to see what they will tell you.

https://portals.webfleet.com/s/article/How-to-update-a-driver-terminal-PRO-8375?language=en_GB

Hi
I wrote and am waiting for a reply)))

 

[Monia700]

I mean that I believe you will need to work with a distributor of these devices who may be capable of overriding the current configuration with tools unavailable to users.

Loading via SD card is how updates are normally performed.
I'm suggesting that the distributor may also be able to update the firmware on the device.

I honestly doubt, based upon my own experience, that you'll be able to accomplish what you need by yourself due to restrictions on what the device will allow you to download and install. As I say, it's not even possible to switch map TYPES, much less continents, by simply downloading a different map set and trying to install it. I hope that buying a U.S. spec device for use in Europe isn't going to cause you a lot of grief.

Hi.

I sent an email to tomtom support and this is what they told me.
What to do in this case

 

[canderson]

Webfleet should not be pointing you back to TomTom. It's Webfleet that is now responsible for map distribution for any Webfleet product.
I had originally asked whether Webfleet was showing up on your startup screen because there are still a rare few TomTom units that didn't migrate to Webfleet.