Map version seems to be incorrect

Discussion in 'Maps and Routing' started by MikeH.., May 30, 2016.

  1. MikeH..

    MikeH..

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    Hi,

    Apologies if this question is a daft one, I'm new. Today in Liverpool my TomTom got me lost and that's because it's a bit old with map version v652.1185 or that's what it says on the screen and yes it is very old <g>

    When I got home I purchased and downloaded what I think is the latest version of 'United Kingdom & Republic of Ireland v9.70' The installation process went fine.

    However, when I check my map version it still says the version is v652.1185 and not the new one. Apart from going and trying to get lost in Liverpool again how can I tell if I have the new map version?
     
    MikeH.., May 30, 2016
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  2. MikeH..

    dhn Moderator

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  3. MikeH..

    MikeH..

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    Hi,

    Thanks for the reply but I don't see any guidance on this at that link. Anyway in case if it helps anyone else I solved to problem. I went to 'Manage my device' and looked at 'Maps'. The update had installed the new map (v9.7) but hadn't removed the old one. I removed the earlier map from the device by uploading it to my PC. After I did this the device correctly reported that it was using version v9.7.
     
    MikeH.., May 30, 2016
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  4. MikeH..

    Arno Moderator

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    I hope you used Windows Explorer for the move.
    If not, open Explorer, connect your device and make a complete back up of it to your computer (it will show as a separate drive letter).
    Do not trust HOME to do everything right.
     
    Arno, May 30, 2016
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