Lost premuim status after phone reset

Discussion in 'Mobile Navigation' started by Howard635, Aug 22, 2019.

  1. Howard635

    Howard635

    Joined:
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    TomTom Model(s):
    Mobile Go app start600
    Had to reset my phone after its fingerprint sensor died.
    I bought a premium upgrade earlier and it worked. Now I only get 50 miles.
    I have a PayPal receipt for it but cannot contact Tom Tom in any way to sort it. My old account is gone, there are no humans to speak to on their site. My TomTom start account is lost..
    How do I fix this. The subscription of GBP £14+ is about a month old.
    The emailaddress which I registered with cannot be reached on my phone so they will not reply to me.
     
    Howard635, Aug 22, 2019
    #1
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  2. Howard635

    dhn Moderator

    Joined:
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    Location:
    Toronto Canada
    TomTom Model(s):
    1535 LIVE; Via 1605; Go 50; Go 520
    Support:

    United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.
     
    dhn, Aug 22, 2019
    #2
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  3. Howard635

    Howard635

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    TomTom Model(s):
    Mobile Go app start600
    Thanks. Will give a try.
     
    Howard635, Aug 22, 2019
    #3
  4. Howard635

    Howard635

    Joined:
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    TomTom Model(s):
    Mobile Go app start600
    Lovely musac and a polite robot but no human contact after a ten minute call
    That's service for you
     
    Howard635, Aug 22, 2019
    #4
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